Systems Engineering Sr Advisor

Overview

Quest is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. Since 1987, we’ve been reducing the time and money our customers spend on IT administration, so they can invest more on business innovation. With more than 100,000 customers in 100 countries, we emphasize innovation, strong community with customers and partners, and ongoing support throughout our customers’ journey.

We are fanatically customer focused and are proud to support the most complex customers who have the highest IT demands in the world. It’s exciting, it’s rewarding, it’s hard work and offers career and personal growth.

We are currently looking for an IT Infrastructure Systems Administrator, reporting to the IT Infrastructure Server Manager, to join our IT Datacenter Infrastructure team.

Responsibilities

The position of IT Infrastructure Systems Administrator within the Datacenter Server Team has the following shared responsibilities:

Systems Administration for all internal IT compute and storage consumption across Quest including:

Data Center infrastructure

Physical infrastructure

OS compliance

Backup and DR services

Power, access, capacity management and planning

VMware Hypervisor technologies and associated software suites, VCS, Aria Etc

Systems Patching and security compliance

Specific Team member related responsibilities include:

IT Infrastructure Data Center Server team case management, and operational reporting to the IT Infrastructure Data Center Server Manager

The execution of IT Infrastructure Data Center Server team specific initiatives and projects, often with multiple internal customers.

Collaboration with IT Infrastructure teams peers (Network, Services & Ops) to achieve shared IT Infrastructure departmental goals and objectives

IT Infrastructure Data Center Server team Change Management processes

IT Infrastructure Data Center Server team OnCall and after hours Support

Continual technical training and skill development

All IT Infrastructure Data Center and Server team related documentation, runbooks, and processes.

Qualifications

The position of IT Infrastructure Systems Administrator requires the following qualifications:

An in-depth understanding of the basic principles behind infrastructure processes and procedures

Strong written, verbal and presentation skills

Good analytical and problem solving skills

Ability to quickly understand both business and technical concepts

Excellent interpersonal skills with the ability to interact with both technical and non-technical customers

Self motivated, quality driven, customer focused

Understands and embraces cultural diversity

Proven ability to multi-task and prioritize workloads

6+ years of relevant IT Infrastructure administrative experience

Proven technical ability with the following technologies:

Windows infrastructure including Azure and Office 365

Server & Desktop virtualization including VMWare, AVS, vRealize, Horizon

Server Patching Technologies - KACE / SCCM

Dell Hardware

Cisco Hardware

SAN and NAS storage - Dell Compellent technologies / Pure Technologies

Backup Solutions e.g. NetVault/Quorstor

Inventory and Asset Management Solutions - specifically Netbox

Management and Monitoring solutions - Foglight, SolarWinds,

VMware Technologies - vSphere, vCenter, Aria, VCS, Automation, Horizon etc

Why work with us?

Life at Quest means collaborating with dedicated professionals with a passion for technology.

When we see something that could be improved, we get to work inventing the solution.

Our people demonstrate our winning culture through positive and meaningful relationships.

We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

Our team members’ health and wellness, as well as rewarding them for their hard work, is our priority

Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages.