United States onlyOlo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular.
The Accounts Receivable Manager is a critical, hands-on leadership role responsible for overseeing the entire AR process, including managing a team of overseas collectors and AR specialists. This role drives the timely collection of outstanding invoices, ensures accurate cash application, and minimizes bad debt losses by establishing and maintaining strong, scalable collections practices and documentation. The successful candidate must be highly detail-oriented and organized, capable of working independently in a fast-paced environment, and will cultivate strong working relationships with both internal stakeholders and customers to deliver an excellent client service experience.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.
What You'll Do
- Lead and mentor the team of overseas collections analysts and AR specialists. Assign accounts, prioritize workloads, and ensure the team has the training and resources to operate independently.
- Develop, implement, and continuously improve effective collections strategies and standard operating procedures (SOPs) to maximize timely cash collection.
- Oversee all day-to-day collections. Actively monitor the AR aging report to prioritize outreach and adjust strategies as needed.
- Cash Application: Ensure the accurate processing and documentation of cash applications. Manage the prompt resolution of unapplied payments and issues related to failed payments.
- Collaborate with internal stakeholders (including Revenue Ops, Sales, and Legal) to enforce collections policies.
- Build rapport with customers to improve response and collection rates while ensuring an excellent customer experience. Ensure prompt handling of collections-related communication.
- Track and report on key collections metrics to management weekly. Hold the team accountable for performance metrics.
- File proofs of claim during customer bankruptcy.
- Provide management with ad-hoc analysis and project support.
- Prepare the monthly AR reserve analysis.
What We'll Expect From You
- Bachelor's Degree in Accounting, Finance, or related field.
- 3+ years of AR and Collections experience, including 3+ years leading teams within a high-payments volume B2B setting.
- Excellent verbal and written client-facing communication skills.
- Strong computer skills, particularly MS Excel.
- Ability to work well with others in a fast-paced environment.
- Experience operating in a strong control environment (e.g., SOX 404).
- Experience managing an offshore team.
- Experience in a Software as a Service or Multinational environment is a plus.
- High level of familiarity with Intacct, Stripe, Paya, Braintree, ZenDesk and Salesforce is a plus.
About Olo
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 750 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.
We offer great benefits, such as 20 days of paid time off, 10 sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $91,000-$130,000 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results. Don't check every box in the job description? Research shows many qualified candidates hold back from applying unless they meet all listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us better serve our communities. So if you're enthusiastic about this role but your background doesn't align perfectly with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
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