Technical Support Engineer (L3)

At ODILO, we are a technology scale-up where we transform the way people and organizations learn in digital environments. We are looking for a Level 3 Technical Support Engineer to join our Technical Support team at ODILO. This role is at the intersection of technical support and engineering, working closely with our backend development teams to investigate complex incidents in production, identify their root cause, and collaborate on the implementation of solutions.

Requirements

• Technical Background: Previous experience as a developer (Junior/Mid) or in an advanced technical support role (N2/N3) interacting directly with code and investigating problems in Java applications v8 and later.
• Reading and Debugging Code: Ability to read and understand code in backend services (primarily Java) and analyze integrations or components in other languages in the stack when necessary.
• Databases: Mastery of SQL (Oracle) for performing diagnostic queries, data crossing, and controlled updates.
• API and Web Ecosystem: Solid understanding of web integration analysis and APIs (advanced use of Postman, DevTools, Swagger).
• Service-Oriented Mindset: Understand that behind every bug there is a client waiting, balancing technical curiosity with the urgency to meet SLAs.
• Analytical Capacity and Structured Thinking: Able to investigate complex technical problems, formulate fundamental diagnoses, and defend conclusions in technical discussions with development teams.
• Clear and Professional Communication: Adapt the technical level according to the interlocutor and maintain effective and transparent communication with clients and internal teams.
• Minimum B2 English proficiency, with solid professional proficiency.

Benefits

• Unlimited learning with ODILOFY, our own learning platform with over 3 million contents in all formats (books, audiobooks, videos, courses, movies, and learning experiences).
• Real flexibility: flexible work model with remote options, allowing you to organize your schedule in a way that really works for you.
• Birthday off to celebrate it your way.
• Flexible compensation plans, adapted to your needs: food, transportation, childcare, training, and private health insurance.
• Access to an emotional well-being app, with professional support for taking care of your mental health.
• Competitive salary, in line with your experience, track record, and role.
• Continuous professional growth, with real opportunities for internal development and permanent learning.
• Team events, culture, and well-being events to connect, collaborate, and celebrate achievements together.