NUCollections - Collector 2 - Remote
Nuvision Federal Credit Union is a member-owned financial institution founded in 1935, dedicated to serving its members across several states with a range of financial products and services. It emphasizes member experience, community involvement, and has grown through strategic mergers to expand its offerings and reach.
This position is responsible for the timely collection of delinquent accounts including more complex mortgage, deceased and late-stage accounts. Works within the established department policies and procedures to ensure that the credit union’s delinquency and charge off ratio is within parameters established by management. Adds value to the credit union by reviewing delinquent accounts and taking the appropriate action necessary to Insure the credit union receives payments. Appropriate action taken at the appropriate time reduces credit union losses.
Responsibilities:
• Reviews and performs effective collection actions on delinquent accounts which may include Deceased Member Accounts, late-stage consumer loans, Mortgage loans and business loans through completion while following credit union policy, procedures and applicable state and federal laws including FDCPA.
• Performs effective collection actions including but not limited to; address verification, asset search, employment verification, and credit report review on delinquent accounts prior to recommending legal action, foreclosure or repossession.
• Conducts skip tracing, for locating members as necessary.
• Reviews, recommends and assists with the processing of consumer and real estate related loan modifications following credit union policy and procedures.
• Assists collectors with account resolution.
• Ensures documentation of all work done is accurate and complete.
• Assist Department Leadership Team in training of new department personnel.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Treats team members and members with respect.
• Other related duties as assigned.
Minimum Qualifications:
• Must possess a minimum of 3 years of hands-on collection experience, dealing with real estate, secured and unsecured loans to include experience with Real Estate products and the foreclosure process.
• Must have a strong background in bankruptcy laws, foreclosures, repossessions and full knowledge of the Fair Debt Collection Practice Act.
• Working knowledge of the loan modification process as well as the repossession and collateral liquidation process.
• Strong written and verbal communication, interpersonal, and relationship building skills, with focus on negotiation and consultation.
• Must be able to communicate effectively with members, management, team members and external third parties.
• Ability to interface with people in a positive manner with empathy, courtesy and tact.
• Strict attention to detail.
• Demonstrated organization, follow through, time management skills and ability to multi-task and prioritize work.
• Ability to work in a fast-paced goal oriented environment and able to handle difficult calls.
• Team oriented and the ability to work collaboratively.
• Commitment to excellent customer service.
• Ability to analyze and solve problems relative to member solutions.
• Proficient in Microsoft Office products including Word, Excel and Outlook.
Preferred Qualifications:
• Credit Union, banking experience
• TDR experience
• Formal education in business administration or related fields
Education:
• Two-year college degree or equivalent related experience or specialized course of study or program.
Website: nuvisionfederal.com/careers
Pay scale by applicable geographic location:
• Alaska: $25.90 - $38.85
• Arizona: $22.83 - $34.25
• Florida: $21.77 - $32.66
• Nevada: $23.36 - $35.04
• Southern California: $24.94- $37.42
• Texas: $21.98 - $32.98
• Washington: $26.53 - $39.80
• Wyoming: $22.51 - $33.77
The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of applicable experience within the job, the type of years and applicable experience within the industry, job related training/education, etc.
California Employee Privacy Notice:
https://nuvisionfederal.com/disclosures/ccpa/
Benefits:
• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement
Apply now
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About the job
Apply before
Posted on
Job type
Full Time
Experience level
Mid-level
Salary
Salary: 42k-80k USD
Location requirements
Hiring timezones
United States +/- 0 hoursAbout Nuvision Federal Credit Union
Learn more about Nuvision Federal Credit Union and their company culture.
Nuvision Federal Credit Union, founded in 1935, has a long-standing tradition of prioritizing its members. Originally established to serve the employees of Douglas Aircraft Company, its core values were shaped in the factories and manufacturing plants that significantly contributed to the prosperity of its region. Nuvision operates with the conviction that a better life is always attainable, assisting members with significant life events such as purchasing first homes, saving for college, or planning for retirement, thereby making hundreds of thousands of dreams a reality. The credit union serves a diverse membership across California, Arizona, Wyoming, Washington, and Alaska, tailoring its financial products to meet the specific needs of its member-owners.
Over its nearly 90-year history, Nuvision has maintained a commitment to strength, independence, and discipline. This dedication extends to its approach to technology and member service, with a strong emphasis on automation and efficiency to enhance the member experience. The institution has grown significantly, and as of early 2024, it holds over $3.2 billion in assets and serves more than 160,000 members. Nuvision has expanded its reach and services through strategic mergers, such as with Denali Federal Credit Union in 2018 and more recently with Cooperative Center Federal Credit Union and Paradise Valley Federal Credit Union in 2024. These mergers have allowed Nuvision to extend its geographic footprint, enhance its service offerings, and provide members with access to more branches and advanced banking technologies. The credit union continues to evolve while remaining focused on its foundational mission of serving the financial needs of hardworking individuals and communities.
NUNuvision Federal Credit Union
Company size
201-500 employees
Founded in
1935
Chief executive officer
Roger Ballard
Markets
Employees live in
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