Senior Relationship Manager- Mexico

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

The Relationship Manager is responsible for managing our top tier merchants in LatAm with the objective of building and maintaining strong win-win relationships. The Relationship Management role acts as a single point of contact for the customer and liaising collaboratively across a variety of internal areas. The primary objectives are to build relationships, maintain client satisfaction levels, add value for our clients, develop Nuvei’s footprint in the region and increase revenue for Nuvei through supporting our partners with our vast product suite. The role will be a mixture of home, office based and face-to-face meeting with merchants in their HQ.

Responsibilities

• Skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach merchant’s goals

• Comfortable synthesizing complex data sets and using data to tell a compelling story

• Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve measurable results.

• Ability to understand and anticipate clients existing and future needs in depth and develop compelling solutions to meet client needs

• Build and maintain strong, long-lasting customer relationships through amongst other things, undertaking of client visits and completion of quarterly business reviews.

• On occasion, oversee the integration of clients to Nuvei platform, while working closely with the technical team to discuss the development of new features for merchants.

• Achieving targets and goals while continually reviewing individual client account management plans.

• Forecasts and track client account metrics.

• Positioned as an expert payments advisor, keeping abreast of ongoing changes. regulation and competitive overview.

Requirements

• 5+ years of experience in a relationship management role with significant client-focused solutions experience.

• Strong payments industry experience

• C-suite communication and management skills

• Knowledge, experience within the travel industry

• Excellent presentation and negotiation skills
• Experience in data analytics

• Proven project management skills
• Full professional written and verbal proficiency in English and Spanish (Portuguese desired)

• Availability to travel

• Based in Mexico