United States onlyWe are hiring a Customer Support Lead to build and scale a world-class support function at Numeral, a fast-growing AI-native tax solution. The leader will manage the support team, establish systems, processes, and team required to scale, and improve customer experience.
Requirements
- Build and scale a world-class support function
- Manage a team of over 20 Customer Support representatives
- Develop internal knowledge base and training protocols
- Partner closely with Product, Engineering, and GTM teams
Benefits
- Competitive compensation
- Meaningful equity
- Strong growth opportunities
CA and US only