United States onlyHelp us put people in control of their health data by supporting users and working closely with the product team to resolve issues and improve processes.
Requirements
- 2–5 years of experience in user operations, customer success, or support.
- Strong communication skills and strength in turning complex ideas into simple, synthesized explanations.
- Experience triaging and pushing for solutions that our users need.
- High empathy and curiosity — you care about helping users and understanding their needs.
- Comfort working with ownership and through ambiguity across teams in a fast-paced, remote environment.
- Experience quickly learning and leveraging workflow software and other technology (such as Zendesk or similar tools).
- Interest in health tech, patient empowerment, or data-driven innovation is a plus.
Benefits
- Equal opportunity employer committed to building a diverse, inclusive team.
- Remote work option
- NYC-based team available for collaboration
