Technical Support Advisor

Technical Support Advisor

Point & Pay- Remote in Tampa, FL

What you'll be doing:

• Provide advanced technical support and troubleshooting for multiple Point and Pay solutions within an allotted amount of time such as; terminals, software applications, integrated partnerships, and business processes.
• Diligently manage customer cases within the Customer Relationship Management (CRM) tool, and communicate any perceived delays to management immediately upon identification.
• Interact with multiple departments and provide strategic insight to solve enterprise-wide issues that impact our customer base.
• Identify technical issues through feedback while engaging with customers and sales partners who request to escalate service challenges.
• Serve as an escalation point for internal customers and work on time sensitive matters with advanced technical issues and provide detailed information on solutioning.
• Partner with the Client Services and Product teams to prepare the call center for new product releases or processes.
  

What we need from you:

• Bachelor’s degree or equivalent experience.
• Minimum one (1) year of experience in a technical support, internal help desk, or desktop support role.
• Strong technical aptitude and ability to explain processes to others.
• Excellent problem-solving skills with the ability to quickly learn new software.
• Ability to complete tasks with minimal guidance.
  

What we offer:

We offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Please note: North is a US based company and this role is not eligible for current or future sponsorship

Point & Pay by North. Custom payment solutions for government and utilities.

Who we are:

Point & Pay by North builds and integrates advanced payment solutions for governments, utility companies, courts, HOAs, property management companies, and other industries with unique payment needs. Solutions cover the entire payment lifecycle, from paper and electronic billing to online presentment and remittance processing.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal-opportunity employer.

To learn more about North and our family of companies, visit our website: https://www.north.com/company/about/our-companies-brands