Benefits Specialist

Benefits Specialist

North - Remote

Our Benefits Specialist is the heartbeat of our Total Rewards team, balancing technical expertise with genuine empathy.

At North, we believe our people are our greatest asset and we are looking for a benefits specialist who will take care of our people. In this role, you won't just "administer plans"—you will guide our team members through some of life’s most significant moments, from welcoming new family members to navigating health challenges.

What you'll do:

Leave of Absence (LOA), Americans with Disabilities Act (ADA), Worker’s Comp & Support Leadership

• Serve as the primary point of contact for all leave-related inquiries, providing empathetic and timely support to team members navigating FMLA, ADA, and personal leaves.

• Manage the full lifecycle of multi-state LOAs, ensuring seamless coordination between payroll, people operations, and external carriers.

• Maintain a deep understanding of Federal and State guidelines (including ERISA, ACA, and FMLA) to ensure our leave policies remain cutting-edge and compliant.

Benefit & Wellness Administration

• Manage NAB’s Benefit Programs (Health, Wellness, Leave, Tuition Reimbursement, etc.)

• Resolve team member benefit inquiries with timely, equitable, and courteous service

• Partner with brokers to create and deliver enrollment and onboarding materials

• Maintain plan documents and notices for compliance with ERISA, ACA, HIPAA, and other regulations

• Support and gather documentation for plan audits

• Update policies according to current Federal and State guidelines

• Reconcile carrier billings and process administrative fee payments

• Analyze trends and costs to recommend improvements and containment strategies

• Administer 401(k) plans, including enrollment, distributions, and 5500 filings

What we need from you:

Education and Experience:

• High School diploma or equivalent. Bachelor’s Degree preferred.

• Minimum of three (3) years of experience in employee benefits procedures for a multi-state employer.

• HRIS experience including report generation of ad hoc reports.

• Self-funded Benefit Plan experience strongly preferred.

• Experience with Google Workspace preferred.

Technical Skills:

• Benefit Expertise: Thorough knowledge of plan designs and benefit contract language.

• HRIS Proficiency: Experience utilizing HRIS platforms for complex data management and ad-hoc report generation. Workday preferred.

• Analytical Skills: Strong ability to utilize spreadsheets and presentation tools to interpret complex data.

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Professional Competencies:

• Focused on supporting internal customer.

• Acts with sense of urgency and responsiveness.

• Able to manage sensitive data and meet legal/compliance commitments.

• Capable of explaining complex benefit plans to diverse audiences.

• Able to make sound, timely decisions to keep benefits processes moving forward.

• Ability to manage multiple tasks and meet deadlines under pressure.

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Travel Requirements: Up to 5%

License and Certification Requirements: A CEBS Certification (Certified Employee Benefits Specialist), PHR or SHRM-CP is a plus

What we offer:

• Medical, Dental, & Vision Coverage

• Flexible Paid Time Off

• 401(k) + Match

• Mental Health Support & Well-Being Program

• Paid Maternity & Paternity Leave

• Education Assistance

• Company-funded Lifestyle Spending Account

Salary range: $45,000-$65,000

Pay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

Who we are:

North, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.

Let’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.

At North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.

To learn more about North, and our family of companies, visit our website: north.com