Benefits Specialist

What You'll Own

Employee Support & Issue Resolution (Core of the Role)

• Serve as the primary point of contact for US employee benefits questions (medical, dental, vision, HSA/FSA, leave, disability, etc.)

• Respond to a high volume of inquiries with accuracy, clarity, and strong follow-through

• Investigate and resolve issues across systems, vendors, and payroll (e.g., enrollment discrepancies, access issues, deduction errors)

• Own cases end-to-end, ensuring employees are not left navigating internal complexity

• Goes beyond answering questions to identify root causes and prevent repeat issues

Benefits Administration (Execution)

• Process enrollments, life events, eligibility updates, and terminations accurately and on time

• Maintain accurate data in HRIS (ADP) and ensure alignment with carrier systems

• Partner with payroll to ensure correct deductions and contributions

Vendor Coordination & Escalation

• Work directly with US-based vendors (carriers, ADP, Fidelity, brokers) to resolve employee issues

• Escalate complex or systemic issues to the Global HR Operations Specialist as needed

• Track recurring issues and flag patterns that may require process or vendor improvements

Open Enrollment Support

• Support execution of US open enrollment (employee communications, system support, troubleshooting)

• Provide real-time assistance to employees during enrollment periods

Compliance & Documentation

• Follow established processes to ensure compliance with US regulations (ACA, COBRA, ERISA, HIPAA)

• Maintain accurate documentation and case tracking

• Proactively partner with our internal AI team to identify and implement AI-driven improvements that streamline operations and elevate the employee experience

What You'll Bring

• 2–5 years of experience in US benefits administration or support

• Strong working knowledge of US benefits programs and common regulations

• Experience handling high-volume employee inquiries or HR support cases

• Experience with HRIS systems (ADP preferred)

• Strong problem-solving skills with the ability to navigate multiple systems and vendors

• Clear, concise communication skills and a strong service orientation

• High attention to detail and ability to manage multiple requests simultaneously

• Ability to work overlapping US business hours