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KEY RESPONSIBILITIES:
- Lead and oversee complex technical projects across a multi-vendor SaaS ecosystem; develop roadmaps to technical enablement of the enterprise
- Collaborate with operational and technical colleagues to document needs and translate business requirements to improved operational processes and developed IT solutions
- Advise stakeholders on software and data projects; monitor their success
- Oversee data governance efforts, including maturing the program and developing a broader culture of data stewardship
- Serve as a data and reporting subject matter expert, communicating with leaders across the company about the insights and implications of enterprise data and information
- Monitor and manage risks and issues; evaluate impacts on IT needs and resourcing
- Facilitate operational and technical communication across the company to determine demand for the IT department and IT systems
- Produce executive-level written communication to highlight project statuses, operational needs, key decisions, etc…
- Monitor and report on key performance indicators (KPIs) related to departmental and enterprise performance; identify opportunities for improvement
- Foster a culture of accountability, responsiveness, adaptability, and positive results
- Mentor and guide a team of technical and operational stakeholders within project contexts and data governance efforts
KNOWLEDGE, SKILLS & ABILITIES:
- Self-starter, proactive, with the ability to pivot priorities
- High standard of quality and commitment
- Strong curiosity and a desire to dive into specifics across business functions
- Data-minded individual who can adapt to and understand use cases (operational and technical) that may not be familiar; ability to develop KPIs or operating metrics
- Excellent written and verbal communication
- Ability to work well with people across geographies, backgrounds, and skill sets
- Ability to multitask across enterprise projects
- Ability to work independently and in a highly virtual environment, with global colleagues
- Ability to conduct ROI analysis and cost optimization activities
- Strong technology skills and familiarity working across a range of software, including the ability to advise on use cases across functions and systems
QUALIFICATIONS:
- Bachelor’s degree; MBA or equivalent masters degree preferred
- 8+ years of work experience in a strategy, business analysis, or project management roles; time in the professional services and/or managed services industry preferred
- 5+ years of work experience in the implementation or management of software products (ERP, CRM, PSA, etc…)
- Experience managing multi-vendor SaaS ecosystems (Salesforce, Workday, ServiceNow, Microsoft 365)
- Strong understanding of data governance principles, compliance frameworks, and risk management
- Experience with cloud security principles, compliance (GDPR, SOC 2), and identity management (preferred)
- Experience managing stakeholders, competing business needs, and balancing business requirements within a project context and through normal demand control processes
- Strong knowledge of varied business functions and their relationships
- Demonstrable experience working closely with leadership positions
- Proficient in project management methodologies and tools; Project management certification preferred
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
