Customer Success Manager, SMB

Nooks is an AI Sales Assistant Platform that automates dialing, prospecting, and coaching, enabling sales teams to focus on closing deals and building relationships.

Nooks

United States only

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Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Our SMB Customer Success Managers use a scaled approach to ensure customers are maximizing their value from Nooks and are delighted with the experience.

Requirements

1+ years of SDR experience
1+ years of customer onboarding and support experience with a B2B SaaS tool
Sales domain expertise and experience working with Sales/Sales Development stakeholders is critical
1+ years of B2B SaaS CSM experience managing a portfolio of 100+ accounts with a successful renewals track record preferred
Hands-on experience with an SEP such as Outreach, Salesloft, or HubSpot and familiarity with Sales tech stack
Comfortable with data analytics and experience using data to proactively identify customer challenges
Excellent written and verbal communication skills
Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Benefits

Generous Perks
Comprehensive Benefits
Equity

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About the job

Apply before

Feb 17, 2026

Posted on

Dec 19, 2025

Job type

Full Time

Experience level

Mid-level

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

Customer Success Manager Customer Success Lead Customer Success Jobs

Skills

SDR Customer Onboarding Customer Support B2B SaaS Sales Sales Development Customer Success Management Outreach SalesLoft HubSpot Data & Analytics Renewals

About Nooks

Learn more about Nooks and their company culture.

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Nooks is a cutting-edge AI Sales Assistant Platform (ASAP) that specializes in automating the busywork associated with dialing, prospecting, and coaching, allowing sales representatives to focus on building relationships and closing deals. By leveraging advanced artificial intelligence technology, Nooks streamlines the sales process, making it more efficient and effective for teams across various industries. The platform is designed to boost sales pipelines significantly, allowing organizations to set new standards in sales performance and productivity.

With Nooks, teams can experience a dramatic increase in connects and conversion rates. The AI Dialer feature automates tedious tasks such as answering machines, call logging, note-taking, and more, ultimately enhancing the selling experience for reps. Users have reported up to a fivefold increase in the number of sales connects and substantial growth in their sales pipeline. Furthermore, Nooks offers comprehensive training tools, analytics, and coaching assistance, ensuring that sales teams are not only productive but also continuously improving their skills and processes. Clients across various sectors have praised Nooks for its effectiveness, illustrating how it transforms traditional sales strategies through powerful AI tools and supportive analytics.