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NooksNO

Customer Success Manager, Commercial (EST)

Nooks is an AI Sales Assistant Platform that automates dialing, prospecting, and coaching, enabling sales teams to focus on closing deals and building relationships.

Nooks
United States only

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Nooks.ai is seeking a Customer Success Manager, Commercial to manage a portfolio of ~75 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business.

Requirements

  • Sales domain expertise and experience working with GTM stakeholders
  • 2+ years of B2B SaaS CSM experience managing a portfolio of 70+ accounts with a successful renewals track record
  • 2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey
  • 1+ years of SDR experience
  • Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo
  • Comfortable with data analytics and experience using data to proactively identify customer challenges
  • Excellent written and verbal communication skills
  • Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup
  • Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment

Benefits

  • Competitive compensation
  • Equity
  • Generous perks
  • Comprehensive benefits

About the job

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Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About Nooks

Learn more about Nooks and their company culture.

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Nooks is a cutting-edge AI Sales Assistant Platform (ASAP) that specializes in automating the busywork associated with dialing, prospecting, and coaching, allowing sales representatives to focus on building relationships and closing deals. By leveraging advanced artificial intelligence technology, Nooks streamlines the sales process, making it more efficient and effective for teams across various industries. The platform is designed to boost sales pipelines significantly, allowing organizations to set new standards in sales performance and productivity.

With Nooks, teams can experience a dramatic increase in connects and conversion rates. The AI Dialer feature automates tedious tasks such as answering machines, call logging, note-taking, and more, ultimately enhancing the selling experience for reps. Users have reported up to a fivefold increase in the number of sales connects and substantial growth in their sales pipeline. Furthermore, Nooks offers comprehensive training tools, analytics, and coaching assistance, ensuring that sales teams are not only productive but also continuously improving their skills and processes. Clients across various sectors have praised Nooks for its effectiveness, illustrating how it transforms traditional sales strategies through powerful AI tools and supportive analytics.

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