Hosting Lead (Senior Task Lead/Systems Engineer - Hosting)

Hosting Lead (Senior Task Lead / Systems Engineer - Hosting)

Location: Remote Work

• Clearance: Must meet DHS/USCIS background investigation/EOD; support $24x7 after-hours response.

Role Summary

Lead day-to-day Operations & Maintenance (O&M) across hybrid multi-cloud enterprise, DHS data centers, Equinix data centers, and cloud environments (AWS, Azure, GCP). Own infrastructure readiness, patching, capacity, performance, and Tier II-III incident/problem resolution. Drive automation-first operations and ensure compliance with EIOSS/eAUTO SLAs and AQLs.

Key Responsibilities

• End-to-End O&M: Own O&M for servers, storage, backup, databases, virtualization, and middleware; ensure operational acceptance with As-Built/VDD/Runbooks.
• Patching & Remediation: Lead patching, image baselines, remediation, and hardening for Windows, Red Hat/CentOS, and Solaris. Run integrated patch IPTs with DBAs, Security, and Field Ops.
• Infrastructure Management: Manage VMware vSphere, Microsoft Hyper-V, Citrix/VDI, FlexPod, NetApp, and enterprise backup (NetBackup, Backup Exec, Veeam).
• Modern Hosting: Run CI/CD-enabled hosting using Jenkins, Harness, Git, and Sonatype; operate OpenShift, Docker, Kubernetes, and UiPath.
• Performance Metrics: Deliver bi-weekly health checks and monthly metrics. Meet SLAs/AQLs (e.g., $\ge99.95\%$ availability) and produce capacity/incident reports.
• Automation & ITSM: Champion automation (Ansible/Chef) and ServiceNow ITSM/ITOM integration; maintain CMDB accuracy.
• Collaboration: Lead collaboration with customers and partners to break down silos and drive automation adoption across Engineering, Security, and the TOC.

Requirements

Required Technology Experience

• OS: Windows Server 2019+, Red Hat/CentOS, Solaris 11 (SPARC).
• Virtualization/VDI: VMware vSphere, Microsoft Hyper-V, Citrix.
• Containers/PaaS: Red Hat OpenShift, Docker, Kubernetes, PCF.
• Storage/Backup: NetApp (OCI), FlexPod, NetBackup, Backup Exec, Veeam.
• Databases: Oracle (Grid/RAC/ASM), Microsoft SQL Server, RMAN/Data Guard.
• Tooling: Jenkins, Git, Sonatype, ServiceNow, SolarWinds/SCOM, Twistlock/Prisma, Harness, UiPath.

Preferred Experience & Certifications

• 10+ years in large-scale engineering scripting (PowerShell, Bash, Python) and multi-cloud ops.
• IaC/DevSecOps (Ansible/Terraform) and AIOps; 2-5 years of DHS experience with DHS 4300A knowledge.
• Certifications: Cisco CCNP Data Center, VMware VCP, NetApp NCIE/NCDA, RHCSA/RHCE, Microsoft, ITIL v4.