Customer Success Manager

NikoHealth is a rapidly growing SaaS company transforming how Durable Medical Equipment (DME) and Home Medical Equipment (HME) providers operate. Our innovative, all-in-one platform streamlines business operations, empowering providers to work smarter and more efficiently.

We’re seeking a Customer Success Manager to build strong relationships with our customers, drive revenue growth, and ensure clients maximize the value of our platform.

In this role, you’ll manage a portfolio of mid-market accounts, proactively engaging with clients to increase adoption, renewals, and upsell opportunities. You’ll work closely with cross-functional teams to deliver exceptional customer experiences.

What You’ll Do

• Own and manage a portfolio of mid-market accounts, driving customer satisfaction and retention.
• Build strong relationships with key decision-makers and stakeholders within the DME/HME industry.
• Develop strategic account plans to identify growth opportunities and maximize revenue.
• Drive renewals and expansions, ensuring customers realize the full value of our platform.
• Collaborate with Customer Success, Sales, and Product teams to address customer needs and improve the user experience.
• Analyze customer data to provide insights and recommendations that optimize platform usage.
• Serve as a trusted advisor, providing ongoing education, best practices, and support.
• Stay up to date on industry trends in SaaS and DME/HME to anticipate customer challenges and opportunities.

What You’ll Bring

• 3+ years of experience in Customer Success, or Account Management within a SaaS company.
• Proven ability to manage and grow mid-market accounts, with a track record of meeting or exceeding revenue targets.
• Strong communication and negotiation skills, with the ability to influence stakeholders at all levels.
• Data-driven mindset, comfortable using CRM tools (e.g., Salesforce, HubSpot) and analytics to inform strategy.
• Ability to multitask and thrive in a fast-paced, evolving environment.
• Collaborative mindset, working cross-functionally to drive customer success.

Why Join Us?
At NikoHealth, you’ll accelerate your career in a supportive and dynamic environment. This fully remote opportunity lets you balance work and life while making a tangible impact. As a Customer Success Manager, you’ll play a crucial role in helping drive our mission to transform the healthcare industry. Grow with us as we make an impact!

This is a remote role, but candidates must be based in the U.S.

We are aware that job scams are on the rise. Please be cautious of fraudulent job offers impersonating our company. We will never ask for payment, personal banking details, or sensitive information during the hiring process. All legitimate communication will come from an official email address ending in @nikohealth.com