ng-voiceNG

Operation and Support Engineer (f/m/d)

ng-voice GmbH, based in Germany, is a pioneering telco software provider specializing in innovative 4G and 5G voice solutions, particularly with its Hyperscale IMS platform.

ng-voice

Employee count: 51-200

Germany only

About us

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks.

As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products.

The role is located in Europe.

Tasks

What you’ll do:
  • Continuous operations of the solution.
  • Support client’s tech teams 24/7 via an online portal, phone, email, and chat.
  • Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
  • Troubleshoot IMS Telco or Cloud-related issues.
  • Keep clients updated on the progress.
  • Continuously monitor the deployed solutions.
  • Continuously improve internal processes and KPI.

Requirements

Our Ideal new colleague:

  • Experience with Linux machines (setup, admin, operation).
  • Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.
  • Debugging and tracing skills (Wireshark).
  • You are experienced with IMS.
  • Very good communication and customer handling skills.
  • Fluency in English.
  • Available to work in rotating shifts
  • Experience providing support to technical clients and their teams.

Nice to have:

  • Knowledge of signaling standards and protocols such as SIP and Diameter.
  • Experience with Kubernetes administration.
  • Worked with public clouds like AWS and GCP.
  • Experience in mobile networks (EPC and 5G).

Benefits

A little more about our culture and why you should join

  • Work-Life-Balance is a priority: Flexible working that suits you - we live and breathe a hybrid remote culture and don't mind where and when you work
  • We are committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills in a traditionally not very diverse industry
  • We offer you the culture of a fast-growing start-up with the maturity of an enterprise company
  • We are more interested in your experience and knowledge than formal degrees
  • Entrepreneurial culture and flat hierarchies
  • Mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees)
  • Home office budget (for full-time employees)

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Germany +/- 0 hours

About ng-voice

Learn more about ng-voice and their company culture.

View company profile

ng-voice GmbH is a leading telecommunications software provider based in Hamburg, Germany, focused on transforming voice services in 4G and 5G networks tailored for both consumer and IoT applications. Founded in 2011, the company has emerged as a pioneer in developing advanced solutions that leverage the latest advancements in telecommunications technology. Its flagship product, the Hyperscale IMS (IP Multimedia Subsystem), stands out for its ability to function on various infrastructures, which allows operators of all sizes—from small providers to Tier 1 companies—to deploy voice services efficiently and cost-effectively.

The Hyperscale IMS solution is designed to minimize total cost of ownership (TCO) by up to 80%, offering significant savings through its optimized resource footprint and high levels of automation. This revolutionary platform not only supports VoLTE (Voice over LTE) but also enables operators to future-proof their networks. With a strong emphasis on innovative engineering, the ng-voice team brings together years of expertise in VoIP and open-source technologies, ensuring that the company remains at the forefront of the industry. ng-voice's mission continues to be centered on enhancing the delivery of voice services, streamlining operations, and offering operators the flexibility they need in a rapidly evolving digital landscape.

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ng-voice

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