United States onlyWhy join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job Summary
The Vice President of Implementation is a strategic and results-driven leader responsible for overseeing all client onboarding, implementation, and technical services. Reporting directly to the Chief Customer Officer, this role owns the design, execution, and scaling of implementation programs across all lines of business. The VP of Implementation plays a critical role in driving client success, accelerating time-to-value, improving client satisfaction, and delivering a world-class onboarding experience.
This role also carries responsibility for designing a brand-new enterprise onboarding strategy, while championing digital transformation initiatives that leverage AI and automation to streamline workflows and increase efficiency. The ideal candidate is a seasoned SaaS leader with deep experience scaling client onboarding programs, strong operational discipline, and a passion for delivering exceptional client experiences.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
- Lead, coach, and scale implementation, project management, and technical services teams, ensuring alignment with company vision and client experience goals.
- Build and execute a modern enterprise onboarding strategy that reduces time-to-value and elevates client satisfaction.
- Establish clear KPIs for implementation (e.g., client satisfaction, time-to-value, adoption rates) and consistently exceed targets.
- Champion digital transformation by identifying and applying AI, automation, and workflow tools to drive efficiency and scalability.
- Partner with Sales, Client Success, and other teams to scope and deliver seamless client transitions from contract to go-live.
- Serve as an executive sponsor for key enterprise clients, building trusted relationships and ensuring strategic outcomes.
- Collaborate across functions to optimize implementation processes, standardize best practices, and align on business priorities.
- Provide regular executive-level reporting on key operational and client outcomes.
- Develop and retain top talent, building a strong leadership bench and scalable team structures to support long-term growth.
- Lead change management initiatives with clients and internal teams to ensure successful adoption of new systems, processes, and technologies.
- Serve as the voice of the customer to internal stakeholders, providing strategic insights to Product and Engineering to improve solutions and client outcomes.
- Own and manage departmental budgets, ensuring efficient allocation of resources while balancing client outcomes and business objectives.
- Carry out additional responsibilities as assigned based on business need
Minimum Requirements
- Bachelor's degree in related field
- A savvy operational leader with proven ability in process improvement within a customer-centric atmosphere
- 10+ years of professional services experience
- Demonstrated experience in a Customer Success, Professional Services or Sales leadership role.
- Experience leading teams of individual contributors and other managers
- Exceptional written and verbal communication skills
- Demonstrated ability to problem solve, strong judgment and interpersonal skills.
- Empathy, humility and listening skills
- The skills to be a data-driven decision maker, with a willingness to experiment and iterate
- Ability to work effectively with all levels of the organization
- Demonstrated ability to lead digital transformation initiatives, ideally involving AI and automation
- Strong understanding of broader business initiatives and strategy and ability to incorporate this understanding into client interaction/outcomes
- Ability to travel roughly 15% of the time throughout the year, including very occasionally on weekends
Preferred Qualifications
- Master’s degree in applicable field, preferably business or healthcare administration
- Proficiency with Salesforce
- Demonstrated ability to influence peers and customers in difficult situations
- Experience in Healthcare IT
Total Rewards
- Generous annual bonus opportunity
- 401(k) with Employer Match
- Flexible Time Off: take time off when you need it without worrying about available hours
- 10 paid holidays
- Volunteer Time Off
- Insurance: Choice of Medical, Dental, and Vision plans
- Health Savings Account with employer match
- Flexible Spending Account
- 100% Company-Paid Parental leave
- 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
- Luminaries Peer Recognition Program
- Wellness Program with rewards
- Employee Assistance Program with free counseling sessions available
- Corporate Discounts on Retail, Travel, and Entertainment
- Pet Insurance options
Working Environment
- Primarily a remote role with some travel necessary periodically for company meetings, trade shows and client visits
