ServiceNow Platform Analyst - Managed Services (India)

Why Us

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the “ServiceNow 2024 Partner Award for Employee Workflow, Americas region”, “2024 ServiceNow Customer and Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”.

We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver. We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We will provide support and guidance to get you up to speed on some of the most amazing projects! We are hiring for a Platform Analyst to join our India team! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

What You Will Be Doing

• Support and maintain the health of the ServiceNow environments of customers
• Resolve Tier 1 and Tier 2 requests and incidents while adhering to SLAs
• Patching and upgrading ServiceNow instances
• Performance monitoring
• Deliver ServiceNow Accelerators
• Provide excellent customer service
• Communicate effectively with customers and team members
• Learn new ServiceNow modules and features
• Document what you do
• Achieve and maintain product certifications

What You Bring Along

• ServiceNow administration experience required
• Customer service experience required
• ServiceNow CSA certification helpful but not required
• ITIL certification helpful but not required.

We Take Care of Our People

 NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected]