Senior UI/UX Designer

Why Us

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. The go-to ServiceNow guide, NewRocket was recently awarded the “2024 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We work with some of the world’s biggest brands, bridging the gap between what customers expect and what their technology can deliver.

We #GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

The Senior UI/UX Designer is responsible for executing a UX Strategy based on functional and technical requirements and business objectives. The Designer delivers innovative solutions for complex professional services projects while providing an excellent client and end-user experience.

What You Will Be Doing

• Establish UX strategy based on requirements and business objectives.
• Facilitate both internal and external meetings, brainstorm sessions, and design reviews
• Manage project to completion for all design activities and deliverables.
• Conduct peer reviews to ensure leading practices and quality
• Ability to roadmap design activities, define the workshops necessary to execute the roadmap, and allocate the billable hours for each design activity/artifact.
• Mentor and coach the team to ensure continual skill and professional development growth.
• Ability to manage design team capacity and resource assignment ad hoc
• Deliver measurable, positive results within the client and team’s timeline, budget, and scope
• Facilitate and conduct peer reviews to ensure leading practices and quality.
• Lead workshops with clients, end users, and project teams to define system requirements, problems, and goals.
• Effectively communicate with key stakeholders when either scope or timeline of projects require modification.
• Develop journey maps and user flows to visualize use cases.
• Present design artifacts and rationale.
• Manage and maintain the Figma design system.

What You Bring Along

• 5-8 years of experience in Design
• An inspiring portfolio showing us how you have researched, defined, and crafted great experiences, seeing them through to released products
• Proven design experience for enterprise platforms
• Excellent knowledge of design principles for cloud-based platforms
• Strong interpersonal, organization, communication, facilitation, and presentation skills
• Broad understanding of the ServiceNow domain areas
• Ability to assess and mitigate risk
• Strong coaching and mentoring skills with ability to motivate a team
• Strong problem-solving skills; ability to simplify complex situations
• Ability to build strong relationships with key stakeholders and associates at all levels of the organization to meet companies' objectives
• Ability to lead a group of teams located across multiple regional time zones
• Comfortable working with ambiguity and change
• Comfortable working in a matrixed organization
• Expert knowledge of wireframes and high-fidelity prototype creation using Figma
• Experience conducting design QA

Education:

• Bachelor's degree in Design or related field or demonstrated work experience

*Should be flexible to work US pacific time zone

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected].