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Software Engineer In Test II

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

Number of employees

51-200

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

Job Description:

We are looking for a seasoned SDET to help us keep a check on the quality of products. If you are passionate about quality and want to help make an impact in our organisation then we have a perfect role for you!

Job Responsibilities

  • Testing of AI based conversational products

  • Monitoring and improving quality assurance process ensuring any agreed-upon standards and procedures are followed

  • Providing a high level of data quality awareness across multiple teams

  • Evaluating and identifying where enhancements in accuracy of models are required

  • Detailed testing feedback preparation to help the team to improve AI models

Requirements

  • Good focus for delivering high quality products and passionate about learning new technologies

  • Should have passion for Manual  & Automation Testing, Test Planning, Test Cases, Preparation and Execution

  • Should have experience in API testing and scripting languages, like Python

  • Good to have working experience on BDD (Behavior Driven Development) platform

  • Bachelor in Computer Science or related Engineering field

  • 4-6 years of relevant experience

  • Should understand testing requirements related to the current project/product

  • Ability to work in a fast-paced and dynamic work environment

  • Excellent knowledge of Manual Testing concepts and tools

  • Exposure to New technology, Problem solving skills, Self-motivated and self-starter, work independently

  • Learning attitude and confident on the QA related Processes

  • Knowledge in any Database (MySql, etc) is a plus

  • Excellent written and verbal communication

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About this role

November 19th, 2022

September 20th, 2022

Full Time

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About Netomi

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Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

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Tech stack

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Benefits and perks

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Unlimited time off

Unlimited time off

Take as much time off as you want as long as it doesn't interfere with your ability to do your work.

Healthcare benefits

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

Employee assistance program (EAP)

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Retirement benefits

Retirement benefits

Competitive pay, equity opportunities and a 401K plan.

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Customer Service
Number of employees

51-200

2015

Puneet Mehta

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