NetomiNE

SDE II - Backend

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

Netomi

Employee count: 51-200

Canada only
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At Netomi AI, we are on a mission to create artificial intelligence that builds customer love for the world’s largest global brands.
Some of the largest brands are already using Netomi AI’s platform to solve mission-critical problems. This would allow you to work with top-tier clients at the senior level and build your network.
Backed by the world’s leading investors such as Y-Combinator, Index Ventures, Jeffrey Katzenberg (co-founder of DreamWorks) and Greg Brockman (co-founder President of OpenAI/ChatGPT), you will become a part of an elite group of visionaries who are defining the future of AI for customer experience. We are building a dynamic, fast growing team that values innovation, creativity, and hard work. You will have the chance to significantly impact the company’s success while developing your skills and career in AI.
Want to become a key part of the Generative AI revolution? We should talk.

Job Description:

We are looking for a Senior Software Engineer with experience in Java development. Who brings in experience of coding, fixing, executing and versioning existing code for applications and someone who is ready to think beyond and is ready to take bigger responsibilities.
If you're passionate to solve real time fundamental problems, explore, learn and work on technologies out of scope, Netomi is the perfect place for you.

Job Responsibilities

  • This person will be responsible for the implementation and solutions delivery of Unified Communications products and enhancements based on current production deployments for Voice over IP and Trader Voice infrastructure
  • Assist in planning, design, and execution of SOA backend platforms. Mostly around REST-based Web
  • Frameworks using JAVA (Spark, Spring, ORM)
  • High-level and Low-level design of the highly scalable components
  • Track defects and works with business owners and users to triage bugs and manage a backlog
  • Taking care of Nonfunctional requirements like Scale/ High Availability/Performance/Security
  • Build/Deployments/DevOps-related work on AWS
  • Works collaboratively in a multi-disciplinary team environment; establishes and maintains professional networks with subject matter experts
  • Assist key technical advisors to define the roadmap of the project

Requirements

  • Hands-on experience in Call control, IP routing, VOIP deployments, and SIP Trunking are necessary
  • Experience on SOA, Multitenant platforms, and SaaS platforms (It’s a plus)
  • 5-8 years experience – proficient in Java / J2EE
  • Experience with IPC turrets, Speaker bus, and Nice Voice Recorders is a plus
  • Ability to analyze and design voice systems to achieve efficient and secure operation
  • Experience working in large enterprise voice networks is desired.
  • Experience working with microservice architectures, Transactional systems, and Distributed environments
  • Experience with Amazon web services or similar environment
  • Experience in some scripting language for automated build/ deployments
  • B.E./B.Tech in Computer Science from tier I II institutes
Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

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About the job

Apply before

May 11, 2024

Posted on

Mar 12, 2024

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Canada +/- 0 hours

About Netomi

Learn more about Netomi and their company culture.

View company profile

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

Employee benefits

Learn about the employee benefits and perks provided at Netomi.

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Retirement benefits

Competitive pay, equity opportunities and a 401K plan.

Company retreats

Annual company retreats so you can meet everyone in person.

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Healthcare benefits

Medical, dental, and vision insurance for employees and dependents.

View Netomi's employee benefits
Claim this profileNetomi logoNE

Netomi

Company size

51-200

Founded in

2015

Chief executive officer

Puneet Mehta

Employees live in

View company profileVisit netomi.com

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