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DevOps Engineer - II

Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience.

Number of employees

51-200

Netomi is an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost. Netomi's Relationship Operating System automatically resolves up to 80% of routine customer service inquiries, decreasing resolution time, and increasing customer satisfaction and support quality. The patented, no-code platform works across messaging, chat, email and voice, and understands 100+ languages. Netomi is based in San Francisco and has offices in New York and India.

Want to have a direct impact in solving the top challenges businesses face today? Join us!

Job description

Are you looking to expand your DevOps skills in the fast-evolving domain of AI? Are you fervent about unblocking others, creative in coming up with new ideas for automation, and excited to work in a highly motivating environment?

Are you tempted to write a script instead of executing the same sequence of steps again?

Do you agree with the philosophy that "If the customer sleeps well, I sleep well too"?

We are looking for a DevOps Engineer who will collaborate with our Engineering and Product teams to build healthy functional systems that improve customer experience and give our Customers a good night's sleep.

Job Responsibilities

  • Build appropriate monitoring tools around the available metrics to ensure smooth operations of infrastructure and applications

  • Identify production issues, resolve them, document and come up with innovative ideas to prevent their recurrence

  • Build, deploy and manage infrastructure and business applications on AWS Cloud platform

  • Understand the needs of stakeholders and ability to translate technical jargons into plaintext definitions and vice-versa

  • Collaborate with Product Managers, Designers, and Developers to build tools and simplify operations overhead

  • Follow, Ideate, and/or implement best DevOps practices* Be able to multi-task and context-switch as necessary

Requirements

  •  4+ years of AWS Cloud experience (RDS/MySQL, ECS, CloudWatch, Datadog, MSK/Kafka, OpenSearch)

  • OS Fundamentals, Distributed systems, Containers

  • CI/CD Practices - Jenkins or any similar tools (ArgoCD/Octopus)

  • IaaC tools - Ansible, Terraform, Terragrunt

  • Scripting languages - Python, Javascript (optional), Shell/Bash

  • Monitoring Tools - DataDog, Kibana, Grafana

  • Observability Practices - Metrics, Logging, Alerts, Tracing and Performance Tuning* Cloud Security / DevSecOps Practices

  • And most of all - an attitude to enjoy what you do and share what you learn!* Containerisation Tools - Docker, Vagrant (optional), K8s (optional)

  • Nice to have

  • K8S and related toolset

  • Understanding of Analytics Engines, AWS Kinesis

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

About this role

November 15th, 2022

September 16th, 2022

Full Time

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About Netomi

Learn about Netomi and their company culture.

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Netomi is the first AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a world-class customer experience. We work with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel.

The Netomi platform instantly and autonomously responds to over 50% of a company’s customer service tickets across email, social and chat. We leverage a combination of natural language understanding to accurately respond to tickets with precision and speed. The platform uses deep learning to continuously improve over time.

The Netomi platform easily integrates with core business systems including Order Management Systems, CRM platforms and Inventory Management systems to resolve customer service tickets, not simply respond to incoming queries. The platform also enables predictive and proactive support, leveraging product, customer lifecycle and contextual triggers to anticipate needs and solve customer issues before they happen.

Netomi combines the best of machine and human intelligence. The AI responds to the everyday support tickets, freeing up human agents to manage more complex tasks. Agents are more fulfilled as mundane tasks are eliminated, and customer happiness soars with faster resolutions.

Backed by Index Ventures, Bowery Capital and Y Combinator, Netomi has offices in Silicon Valley, New York and India.

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Tech stack

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Benefits and perks

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Paid parental leave

Paid parental leave

3 months of paid family leave for all parents to support you and your family.

Learning and development budget

Learning and development budget

Learning and development budget per year stipend to grow your skills.

Employee assistance program (EAP)

Employee assistance program (EAP)

We offer an employee assistance program focused on mental health.

Company retreats

Company retreats

Annual company retreats so you can meet everyone in person.

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View all employee benefits
Customer Service
Number of employees

51-200

2015

Puneet Mehta

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