NETGEAR is seeking a highly skilled, customer-focused L3 Technical Support Engineer to join their expanding IT & AV Technical Support organization. In this role, you will serve as a key escalation point between L1/L2 teams and engineering, driving the resolution of complex networking and AV-over-IP issues for professional customers.
Requirements
- 4+ years of experience in technical support, network operations, or field support roles
- Hands-on expertise with IGMP Snooping, Querier, and multicast traffic optimization
- VLANs, QoS, STP/RSTP, and Ethernet switching protocols
- CLI troubleshooting tools, port mirroring, and packet capture analysis
- Wireless networking deployment and troubleshooting
- Familiarity with ProAV systems and tools
- Experience working with NETGEAR switches or similar platforms
- Demonstrated proficiency with technical documentation, ticketing platforms, and remote diagnostic and troubleshooting tools
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
