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NETGEARNE

Technical Support Engineer

NETGEAR, Inc. is a leading provider of networking products and services that connect people and businesses through advanced connectivity solutions.

NETGEAR

Employee count: 501-1000

Poland only

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NETGEAR is seeking a highly skilled, customer-focused L3 Technical Support Engineer to join their expanding IT & AV Technical Support organization. In this role, you will serve as a key escalation point between L1/L2 teams and engineering, driving the resolution of complex networking and AV-over-IP issues for professional customers.

Requirements

  • 4+ years of experience in technical support, network operations, or field support roles
  • Hands-on expertise with IGMP Snooping, Querier, and multicast traffic optimization
  • VLANs, QoS, STP/RSTP, and Ethernet switching protocols
  • CLI troubleshooting tools, port mirroring, and packet capture analysis
  • Wireless networking deployment and troubleshooting
  • Familiarity with ProAV systems and tools
  • Experience working with NETGEAR switches or similar platforms
  • Demonstrated proficiency with technical documentation, ticketing platforms, and remote diagnostic and troubleshooting tools

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Poland +/- 0 hours

About NETGEAR

Learn more about NETGEAR and their company culture.

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At NETGEAR, we turn ideas into innovative networking products that connect people, power businesses, and advance the way we live. Easy to use, powerful, and smart solutions are at the core of our offerings. For home, NETGEAR provides state-of-the-art wireless internet connectivity technologies that enable users to stream and connect seamlessly across devices. We deliver the fastest speeds, extensive coverage, and high performance to meet the demands of modern households. Our solutions ensure that every connected device within a home functions flawlessly, providing an unparalleled user experience.

For businesses, confidence in connectivity is vital. NETGEAR offers comprehensive networking solutions tailored to small and mid-size businesses, empowering them to conduct operations securely and efficiently. Our range of reliable and affordable networking products simplifies the installation and maintenance process, allowing businesses to focus on growth. Additionally, we cater to service providers with an array of solutions designed to meet the connectivity needs of residential and commercial clients. Our commitment to innovation ensures our products stay at the forefront of technology, meeting the demands of tomorrow’s networks.

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NETGEAR

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