Senior Manager, Inside Sales – Installed Base & Client Conversion

About Net at Work

Founded in 1996, Net at Work is one of North America’s largest technology advisors and solution providers for small and mid-size businesses. Our award-winning consultancy offers a rich portfolio of next-generation technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.

Through the integration of ERP, HCM and/or CRM solutions, Net at Work offers unique, industry-specific solutions and operation platforms that enable companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.

About this Position

The Senior Manager, Inside Sales – Installed Base & Client Conversion is responsible for leading a team of Inside Sales Executives focused on growing revenue within an existing client base and converting organizations already using the software products we represent into active service clients. This leadership role balances strategic planning with hands-on coaching and execution, ensuring the team consistently meets or exceeds sales targets, maintains a healthy pipeline, and delivers an exceptional client experience.

Job Responsibilities

Team Leadership & Coaching

• Hire, onboard, and mentor Inside Sales Executives to achieve high levels of performance and engagement
• Provide ongoing coaching, feedback, and development to improve sales skills, product knowledge, and execution
• Conduct regular 1:1s, team meetings, and performance reviews

Sales Strategy & Execution

• Develop and execute sales strategies for upsell, cross-sell, and product-based client conversion
• Align team activity to overall company revenue goals and client experience initiatives
• Collaborate with Marketing, Customer Success, and Product teams to support campaign and conversion efforts

Performance Management

• Monitor team KPIs and sales metrics to ensure quota attainment across the team
• Use CRM and reporting tools to manage forecast accuracy, pipeline coverage, and activity metrics
• Implement improvement plans when performance gaps are identified

Client Conversion Oversight

• Guide team efforts to research and engage organizations using products we represent but not our services
• Track conversion efforts and measure success rates and pipeline contribution from these accounts

Process Optimization & CRM Hygiene

• Ensure sales processes are consistently followed and refined for efficiency and effectiveness
• Drive best practices in CRM usage, forecasting, and reporting
• Maintain high standards for data quality and opportunity management

Cross-Functional Collaboration

• Partner with leadership in Customer Success, Marketing, and Professional Services to ensure a seamless customer journey
• Participate in strategic planning and quarterly business reviews (QBRs) for top accounts

Tools & Systems Used

• CRM (e.g., Dynamics CRM)
• Sales Enablement Platforms (e.g., Seismic)
• Forecasting Tools & Dashboards
• Communication & Demo Tools (e.g., Teams)
• AI Tools (e.g., Microsoft Co-Pilot)

Job Requirements

• 5–8 years of sales experience, including at least 5 years in a management or team lead role
• Proven success managing inside sales teams focused on existing accounts or customer expansion
• Strong understanding of B2B sales processes and SaaS or enterprise software environments
• Experience with client conversion or channel sales preferred
• Proficiency with CRM and sales productivity tools
• Excellent leadership, communication, and analytical skills

Customer Requirements

This job may require access to customer information, systems, and/or premises. As a result, this job may require customer approval for such access as an essential job function.

Core Competencies

• Sales Leadership & Team Development
• Strategic Thinking & Execution
• Coaching & Performance Management
• Customer Centricity & Value Selling
• Data-Driven Decision Making
• Forecasting & Pipeline Management
• Cross-Functional Collaboration

Compensation and Benefits

Base salary range: $125,000 to $150,000.

This position is also eligible for commissions in accordance with the terms of the Company's plan.

Please note that the quoted pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as well as internal equity, alignment with market data, and/or other applicable laws. 

We provide competitive, affordable, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in all aspects of life:

• Health and Welfare (Medical, Dental, Vision)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• Legal Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• Paid Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 Paid Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

The Company expects to accept applications for this position until [45 days after the initial posting date] but encourages interested applicants to apply as soon as possible. We will review this information and one of our Talent Acquisition professionals will reach out if your background aligns to the positions.

EOE/Diversity & Inclusion Statement

Net at Work is dedicated to unleashing the power and potential of our employees and teams by creating a vibrant and inclusive workplace where each employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We embrace and encourage equitable treatment of our employees and strive to create a work environment free of discrimination at all organizational levels and in all forms. Net at Work recognizes the rights of all individuals to mutual respect and the acceptance of others without biases based on differences of any kind.

Net at Work is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members that is free of discrimination and harassment. All employment decisions at Net at Work are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, gender, gender identity or expression, sexual orientation, national origin, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.