United States onlyAt Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.
At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.
Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.
Job Description:
The Senior Customer Service Representative will work within the Consumer Affair’s Escalations team and will act as a key contact to the organization’s Food, Drug & Mass accounts, Sales Force and Broker Network. This will be a cross functional role dealing with multiple departments daily, working with: the Warehouse, Distribution, Traffic, Demand Planning, Inventory Management, Credit and Sales teams. This is a remote-based opportunity and this role works Monday through Friday (8:30 am to 5:00 pm or 9:00 am to 5:30 pm ET).
Responsibilities:
- Answers consumer phone calls, emails, and letters regarding product information under the guideline of the Dietary Supplement Health and Education Act of 1994 (DSHEA).
• Handles phone calls in a timely manner while answering consumer questions completely and accurately.
• Handles and documents complaints accurately employing Quality Assurance Procedures.
• Handles refund and coupon processing according to department policies and procedures.
• Completes callbacks and follow ups to technical inquiries and complaint handling.
• Learns and maintains a strong knowledge of brand website information, label information, approved product descriptions, dietary supplement, health and beauty product information, basic nutrition and brand promotions and programs.
• Understands nutrition principles to be able to answer escalated and technical product questions.
• Performs additional duties or tasks as assigned by direct Supervisor.
Requirements:
- High School Diploma or GED required; Bachelor’s degree preferred.
• 1+ years of Customer Service experience, working within a Customer Contact/Call Center environment required.
• Demonstrated proficiency in MS Office (Word/Excel/Outlook/Teams) required.
• Must have excellent communication (oral and written), organizational and problem-solving skills.
• Must possess excellent customer service and active listening skills.
• Must be empathetic and ability to demonstrate patience.
• Willing and able to work under pressure to meet tight deadlines with minimal supervision.
• Bilingual in Spanish a plus.
- Must have full flexibility to work Monday through Friday.
• Willing and able to travel up to 5% based on the needs of the team and the business.
The approximate pay range for this position is $40,000 to $55,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities, as well as geographic location.
Nestle Offers performance-based incentives and a competitive total rewards package, which includes a 401k with a company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at: About Us | Nestlé Careers (nestlejobs.com)
Requisition ID:
295065
It is our business imperative to remain a very inclusive workplace.
To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.
The Nestlé Companies are an equal employment opportunity and affirmative action employer* seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467
- Note: Nespresso is not a federal contractor and does not maintain affirmative action programs
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