NearSource TechnologiesNT

JPC - 1113 - Program Manager Voice of Customer (CX Focus)

NearSource Technologies specializes in custom software development, providing dedicated engineering teams for startups and tech companies to enhance their operational capabilities.

NearSource Technologies

Employee count: 501-1000

Canada only

Job Title: Program Manager, Voice of Customer (CX Focus)

Location: 100% Remote, Canada

Experience: 4+ Years


Role Summary:

NearSource is looking for a Program Manager to lead initiatives focused on elevating the customer experience through structured Voice of the Customer (VoC) programs. The selected candidate will work on high-impact projects for a Fortune 500 product company, driving customer loyalty through strategic CX improvements.

Key Responsibilities:

  • Lead cross-functional planning and execution of large-scale Voice of Customer (VoC) initiatives
  • Drive CX strategy execution aligned with business goals to enhance customer loyalty
  • Develop and maintain program artifacts including project plans, risk assessments, and status updates
  • Create business cases that measure both sentiment shifts and operational impact of CX improvements
  • Collaborate with global teams to identify, prioritize, and implement VoC feedback into CX enhancements
  • Communicate program insights effectively through visual storytelling and executive-ready presentations
  • Ensure accuracy, detail orientation, and deadline-driven execution in all program activities


Must-Have Skills:

  • Experience managing customer experience or Voice of Customer programs
  • Strong understanding of CX strategy and customer loyalty metrics
  • Proficient in project/program documentation and stakeholder communication
  • Skilled in business case development and impact measurement
  • Excellent storytelling and presentation capabilities
  • Strong attention to detail and time-sensitive program execution


Nice-to-Have Skills:

  • Familiarity with CAD or design software industries
  • Experience with customer sentiment analytics tools
  • Background in agile or hybrid project methodologies



Apply now, or share your resume with salary expectations at [email protected].
Thank you for considering a career with us! Once you submit your application, our Talent Acquisition team will review your resume thoroughly. If there's a strong match, well reach out to discuss your experience, role details, benefits, compensation, and next steps. While we strive for transparency, we may not be able to respond to every applicant due to high volume, but we genuinely appreciate your time and interest.


About NearSource:

NearSource Technologies is a trusted partner for future-ready software consulting, enabling Fortune 500 enterprises to accelerate digital transformation. Our global engineering teams build and deploy impactful technology for some of the world's most admired brands, working directly on long-term client initiatives.


Equal Opportunity Statement:

NearSource is an equal opportunity employer committed to fostering an inclusive and respectful environment. We celebrate diversity and do not discriminate based on race, gender, religion, sexual orientation, age, disability, or background. Innovation thrives when everyone feels empowered to contribute

About the job

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Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

Canada +/- 0 hours

About NearSource Technologies

Learn more about NearSource Technologies and their company culture.

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Through groundbreaking technology, we are revolutionizing software development at NearSource Technologies. We are proud to be a one-stop source for custom software solutions tailored to meet the unique needs of startups and fast-growing tech companies. Our focus on delivering dedicated engineering teams allows us to provide high-quality, scalable products that resonate with users. Whether you are looking to build new applications, upgrade existing ones, or modernize platforms for enhanced performance and security, our team has the expertise to assist.

At NearSource Technologies, we believe in 'Class' and 'Authenticity.' Our commitment to professionalism and agile methodologies ensures that we deliver results that not only meet but exceed your expectations. With a strong emphasis on client involvement and support, we pride ourselves on being more than just a service provider; we develop trusted partnerships that help businesses thrive in today’s competitive landscape. By leveraging advanced technologies and innovative approaches, we strive to make your IT investment worthwhile and drive significant improvements in your operations.

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NearSource Technologies

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NearSource Technologies hiring JPC - 1113 - Program Manager Voice of Customer (CX Focus) • Remote (Work from Home) | Himalayas