Senior Product Manager, GRC

Senior Product Manager, GRC
Remote | Product and Development | Full-Time

WHO WE ARE

Headquartered in Nashville, Tenn., Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

ABOUT THE ROLE

We're seeking a Senior Product Manager to own product strategy and execution for product(s) within our governance risk and compliance solutions serving 5,000+ financial institutions navigating an increasingly complex regulatory landscape. This role exists because risk and compliance teams need more than software - they need intelligent solutions that reduce burden while strengthening controls, and they need a product leader who deeply understands their world and can translate that into exceptional product experiences.

As we evolve our GRC portfolio from point solutions to an integrated AI-native platform, you'll define what we build, ensure flawless execution, and drive adoption that creates measurable customer value. You'll have primary ownership of one or more products within our compliance and risk management suite, with flexibility to contribute across our broader portfolio as strategic priorities evolve.

This is a hands-on IC role focused on core product management craft (70%) with meaningful go-to-market partnership (30%). You'll work closely with the VP of Product Management GRC, partnering with Engineering to ship high-quality products while collaborating across Sales, Marketing, and Customer Success to drive customer adoption and business results.

WHAT YOU'LL OWN

Core Responsibilities

Product Discovery & Definition (70%)

• Lead customer discovery through interviews and data analysis to deeply understand compliance and risk management workflows, pain points, and unmet needs
• Own product roadmap and backlog for your product area, making prioritization decisions that balance customer value, technical feasibility, and business impact
• Write comprehensive scoping and positioning documents, PRDs and product specifications that give Engineering clear context on the problem, success criteria, and requirements
• Create detailed user stories, acceptance criteria, and mockups/wireframes in collaboration with UX
• Partner closely with Engineering throughout development - clarifying requirements, making trade-off decisions, reviewing implementations, and ensuring quality
• Drive product decisions for AI-powered capabilities within your domain, determining how we leverage intelligence to improve customer outcomes
• Conduct competitive analysis and market research to identify opportunities and inform product strategy
• Define success metrics for features and track adoption, usage, and customer outcomes post-launch

Go-to-Market Partnership & Enablement (30%)

• Collaborate with Director of Product Operations on launch planning and cross-functional coordination
• Play a key role in GTM activities: craft positioning and messaging, create sales enablement materials, assist in the development of customer communications
• Work closely with Sales to support enterprise deals, gather competitive intelligence, and understand customer objections
• Partner with Customer Success to drive feature adoption, gather feedback, and identify expansion opportunities
• Write customer-facing documentation including release notes, help articles, and feature announcements
• Present product updates and demos to internal stakeholders and customers
• Serve as the voice of the customer internally, ensuring product decisions reflect real-world needs

KEY OBJECTIVES

1. Become the Domain Expert - Develop deep expertise in compliance management, regulatory requirements affecting financial institutions, and how compliance and risk officers' work. Build credibility as the person who has a deep understating of the space.
2. Ship Products That Drive Adoption - Define and deliver capabilities that customers actually use and that measurably improve their compliance operations. Success means high feature adoption rates and quantifiable customer outcomes.
3. Enable the Business - Equip Sales and CS with the positioning, demos, and materials they need to win deals and drive expansion. Create competitive advantage through superior product understanding and GTM execution.
4. Drive Data-Informed Decisions - Establish clear success metrics for your features. Use analytics, customer feedback, and market data to continuously improve prioritization and product decisions.

WHAT WE'RE LOOKING FOR

Required Experience & Attributes

• 5+ years of product management experience in B2B SaaS, with demonstrated success shipping products customers love
• Proven track record of owning product strategy and roadmap in complex enterprise software environments
• Strong customer discovery skills with ability to synthesize insights into actionable product decisions
• Experience working in agile development environments with engineering teams
• Demonstrated success leading GTM activities including positioning, enablement, and launch execution
• Superior analytical skills with experience using product analytics tools (Pendo, Amplitude, or similar)
• Outstanding communication skills - ability to influence stakeholders at all levels and clearly articulate complex problems and solutions

What Makes You Successful (Experience Level Agnostic)

• Customer-Centric Product Thinker - You start with customer problems, not solutions. You know the difference between what customers ask for and what they actually need.
• Bias for Action - You ship. You balance analysis with execution and know when to make decisions with imperfect information.
• Cross-Functional Leader - You build trust across Engineering, Sales, Marketing, and CS. People want to work with you because you make their jobs easier.
• Data-Driven Yet Intuitive - You use data to inform decisions but also trust your product instincts and customer empathy to make bets.
• Domain Curious - You're excited to become an expert in compliance management and regulatory technology. You ask great questions and absorb knowledge quickly.
• GTM Savvy - You understand that shipping features is just the beginning. You think about positioning, adoption, and business impact.

Ideal Profile Additions

• Experience with AI/ML-powered product features or intelligent automation
• Background in GRC software (governance, risk, compliance)
• Exposure to financial services or regulatory technology (FinTech/RegTech)
• Understanding of compliance workflows and regulatory requirements
• Experience with products serving highly regulated industries
• MBA or relevant advanced degree

CRITICAL COMPETENCIES

Regulatory & Domain Intelligence

• Ability to quickly develop deep domain expertise in governance, risk and compliance management
• Comfort navigating complex regulatory requirements and translating them into product capabilities
• Understanding of how compliance and risk officers work and what drives value in their workflows
• Credibility to engage with Chief Compliance/Risk Officers and compliance/risk teams

Strategic Product Leadership

• Skill in balancing competing priorities: customer needs, technical constraints, business goals
• Ability to develop compelling product vision and translate it into executable roadmaps
• Track record of making high-quality prioritization decisions under resource constraints
• Experience driving adoption of new capabilities and measuring customer outcomes

Execution Excellence

• Proven ability to scope initiatives, write clear requirements, and drive delivery
• Skill in working through ambiguity and making products happen despite obstacles
• Experience managing trade-offs between scope, quality, and timeline
• Comfort being hands-on - you write specs, analyze data, and get into the details

Ideal Profile Additions

• Experience in companies undergoing technical transformation or platform consolidation
• Experience with AI/ML product development and deployment
• Familiarity with enterprise software sales cycles and customer success metrics

Go-to-Market Partnership

• Ability to craft positioning and messaging that resonates with target buyers
• Experience enabling sales teams and supporting enterprise sales cycles
• Skill in creating customer-facing materials (release notes, help content, presentations)
• Understanding of product-led growth and feature adoption drivers

WHAT SETS THIS ROLE APART

This is a rare opportunity to own a critical product serving thousands of financial institutions during a transformative period. As compliance becomes more complex and AI creates new possibilities for automation and intelligence, you'll define how we help compliance teams work smarter. You'll have the autonomy to shape product strategy while working with world-class Engineering, Sales, and Customer Success teams. For someone who wants deep domain expertise, high-impact IC work, and the opportunity to build AI-native compliance solutions, this role offers exceptional scope and growth potential.

WE OFFER

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance
• Company-paid Group Life Insurance, Short- and Long-Term Disability
• Flexible Spending Account & Health Savings Account
• Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
• Pet Insurance
• 401 (k) with company match with eligibility on Day 1 of employment
• 2 Paid Volunteer Time Off Days
• And much more!

Compensation Information

Pursuant to state and local law disclosure requirements, the pay range for this role, with final offer amount dependent on education, skills, experience and location is $130,000 to $150,000 per year. This position may be eligible for an annual discretionary incentive award. The incentive award amount is dependent upon company performance and your personal performance and is not guaranteed.

AAP/EEO Statement

Ncontracts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.