Australia onlymx51 is a payments-as-a-service solution for banks, non-bank acquirers, and other merchant service providers. We are building a payment platform that allows merchants to accept payments in-store, in-app and online, whilst consolidating all their data on a real-time business management dashboard.
This role reports into the Chief Customer Officer. In this role you will be instrumental in driving mx51’s growth trajectory. Your previous experience in the payments and or the POS industry will enable you to work with our partners to expand our solution penetration and drive great customer satisfaction.
In your role, you’ll be interacting with stakeholders across various levels and functions within the partner organisation. Your success in cultivating these relationships hinges on your adeptness at demonstrating empathy and establishing rapport. You have the ability to build trust through valuable insights, solutions and consistent delivery on promises.
The role will require building a solid understanding of the key partner decision makers, their pain points, and priorities to support expanding our partner integrations. You’ll lead the commercial process leveraging the various internal teams including technology, legal and operations as required. As the process transitions to delivery, you’ll bring the appropriate level of oversight to ensure key milestones are met and identify opportunities for continued growth and optimisation with the partner.
You’ll interface daily with a variety of our teams, including Product, Technology, Customer Success Support. To succeed in this position you will need to nurture networks within mx51, as well as with key external contacts and across the industry.
If you’re naturally curious, get excited about a challenge, willing to take an opportunity from start to finish and showcase grit - this role is for you.
Key Responsibilities
- Overall responsibility and leadership for growth across partner portfolio
- Grow partner portfolio through business development
- Grow solution penetration through partner portfolio
- Build and execute against portfolio plan on a yearly basis
- Take ownership and lead the end-to-end partner management lifecycle from prospecting through to BAU
- Lead complex negotiations involving commercial agreements
- Develop and maintain relationships with key stakeholders at new and existing partners
- Support key client meetings by facilitating partner engagement to grow solution penetration
- Engage with Product teams to help drive product strategy in line with broader partner needs and expectations
- Lead and contribute to Customer team projects to develop and refine our sales process, strategy and growth
What we offer
You will be joining an incredible team who are committed to our vision and company values. Our innovative culture gives you opportunities to make real contributions that will shape the future of the business. In addition to a fun and flexible work environment, we also offer:
- Work from overseas up to 4 weeks per year
- Annual team offsite
- Social events run by our social committee
- Swap a public holiday and take an alternative day off
- Paid leave for volunteering
- Employee Share Option Plan (subject to invitation)
- Paid parental leave for primary and secondary carers
- Novated lease and salary sacrifice options
mx51 is an equal opportunity employer that is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for this role without bias to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
Note: mx51 does not accept unsolicited resumes or applications from recruitment agencies.
