Patient Access Representative I

Job Description Summary

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Job Description

Under direct supervision, the patient access representative – Telehealth reports to the clinical Manager of Acute Services, and directly supports inpatient telehealth consults. This position works closely with departmental, clinical, physicians and division staff to assist potential customers in medical care at MUSC. This position triages site requests according to established algorithms, answering questions, resolving issues and referring to appropriate clinical team for issues as necessary. Assist with operational duties in support of the various telehealth programs to ensure successful delivery of telehealth care. This position performs quality data collection of accurate information including demographic, physician, insurance and other miscellaneous information needed to complete patient’s information. follows established protocols needed to ensure accurate Telehealth billing. This position will also process patient preadmission and admission demographic and insurance data, and function as a liaison between registration, clinical staff and the telehealth sites. This role displays highest level of customer service, attentiveness, and consideration possible in all areas.

Additional Job Description

High school diploma or equivalent (GED), with 1 year of customer service experience. Ability to interpret and apply financial procedures and regulations preferred. Previous experience with hospital information systems or word processing preferred.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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