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Resolution Specialist

MTM Inc. is a healthcare solutions provider that focuses on improving access to healthcare through innovative, non-emergency medical transportation and supportive services.

MTM

Employee count: 1001-5000

Salary: 37k-37k USD

United States only

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The Resolution Specialist is responsible for managing complaints, incidents, and accidents for designated clients. The role involves document review, investigation, resolution, and follow-up for all complaints within a specified timeframe.

Requirements

  • High School Diploma or G.E.D.
  • 2 years of customer service experience
  • Proficient in Microsoft Suite
  • Strong and effective communication skills
  • Excellent organizational skills
  • Ability to handle confidential information in a professional manner
  • Previous Quality & Compliance experience preferred
  • Some college preferred
  • A minimum of six months in the MTM Customer Service Center preferred

Benefits

  • Health and Life Insurance Plans
  • Dental and Vision Plans
  • 401(k) with a company match
  • Paid Time Off and Holiday Pay
  • Maternity/Paternity Leave
  • Casual Dress Environment
  • Tuition Reimbursement
  • MTM Perks Discount Program
  • Leadership Mentoring Opportunities

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 37k-37k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About MTM

Learn more about MTM and their company culture.

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MTM Inc. is a comprehensive healthcare solutions provider aimed at improving health outcomes through non-emergency medical transportation, mobile integrated health services, and addressing social determinants of health. The company strives to remove barriers to healthcare access by providing reliable transportation options for Medicaid and Medicare members who need to attend vital medical appointments. By partnering with a wide network of transportation providers, MTM ensures that those in need can access necessary healthcare services efficiently.

Founded to challenge and change the healthcare landscape, MTM Inc. has over 29 years of experience in the field. Their mission is centered around developing innovative solutions that promote independence and connect community resources in a cost-effective manner. The company manages extensive customer service operations and builds supportive provider networks to facilitate their operations nationwide. With a focus on community outreach, MTM goes beyond just transportation. They also offer a range of supplemental services, including home therapies, personal care, and assistance with navigating the healthcare system, thereby enhancing the overall experience for their members.

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MTM

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MTM hiring Resolution Specialist • Remote (Work from Home) | Himalayas