The Resolution Specialist is responsible for managing complaints, incidents, and accidents for designated clients. The role involves document review, investigation, resolution, and follow-up for all complaints within a specified timeframe.
Requirements
- High School Diploma or G.E.D.
- 2 years of customer service experience
- Proficient in Microsoft Suite
- Strong and effective communication skills
- Excellent organizational skills
- Ability to handle confidential information in a professional manner
- Previous Quality & Compliance experience preferred
- Some college preferred
- A minimum of six months in the MTM Customer Service Center preferred
Benefits
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
