AI Ops Business Analyst: Gems & Process Automation

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Job Description

We're hiring an AI Ops Business Analyst to focus on driving efficiency and reliability within our AI operations by building automated solutions ("Gems") and optimizing internal processes. This role is perfect for a highly organized, technically astute individual who can translate operational challenges into automated workflows, ensuring our AI projects move from development to production seamlessly.

The ideal candidate will bridge the gap between AI development, IT operations, and business stakeholders, using data and process mapping to identify opportunities for automation.

The Missions & Insights team builds the platforms that power real-time public safety operations, with a strong focus on AI-driven solutions and automation. We are constantly optimizing our operational pipelines to ensure our mission-critical technology is delivered and maintained with speed, stability, and scale. This role is crucial for identifying and automating key operational processes, creating "Gems" that streamline our AI development, testing, and deployment lifecycle.

Job Description

We are seeking an AI Ops Business Analyst to lead the charge in identifying, documenting, and implementing automation opportunities across our AI operational landscape. You will act as the key analyst and product owner for internal automation projects, focused on increasing velocity and reducing manual toil for our engineering and operations teams.

You will map current-state processes, define the requirements for "Gems" (internal automation tools/scripts), and collaborate with engineering teams to ensure these solutions are built, tested, and adopted, directly contributing to the maturity of our AI operations.

What You’ll Do

• Process Mapping & Automation Strategy: Map out current operational processes (e.g., model retraining, deployment pipelines, data governance) to identify bottlenecks, manual steps, and areas ripe for automation ("Gems").

• Requirements & User Stories: Serve as the internal "Product Owner" for automation projects. Translate identified business and operational needs into clear, concise, and technically grounded requirements, user stories, and acceptance criteria for the engineering team.

• Gem Development Oversight: Work directly with AI Ops and Engineering teams to prioritize the automation backlog, refine stories, and ensure that automated solutions are built, tested, and deployed efficiently.

• Tooling & Governance: Analyze and recommend improvements to the existing AI Ops toolchain, focusing on standardization and compliance with data governance and security policies through automation.

• Measurement & ROI: Define key metrics for operational efficiency (e.g., reduced time-to-deployment, lower error rates) and track the Return on Investment (ROI) of deployed "Gems" and process automations.

• Cross-Functional Collaboration: Partner with Product Owners, Engineers, and IT Operations to ensure automated solutions integrate seamlessly and are adopted by the relevant teams.

Basic Requirements

• 4+ years of experience as a Business Analyst, Technical Product Owner, or Process Improvement Analyst in a software or technical domain.

• Proven experience in process mapping, requirements elicitation, and defining automation strategies within a technical environment (DevOps, MLOps, or IT Operations preferred).

• Strong understanding of the software development lifecycle (SDLC) and modern operational concepts (CI/CD, Infrastructure-as-Code). Familiarity with MLOps principles is highly desirable.

• Expert-level proficiency with tools like Jira for backlog management and documentation, and flow-charting tools for process mapping.

• Ability to read or understand basic scripting/programming logic is a strong advantage, allowing for effective communication with engineers on technical feasibility and design.

• Exceptional organizational skills, with the ability to manage multiple internal "product" backlogs simultaneously.

• Excellent written and verbal communication skills, able to translate complex technical processes into clear business language and vice versa.

What Sets You Apart

• You have a history of driving tangible reductions in manual toil through automation.

• You are proactive in seeking out inefficient processes and passionate about fixing them with elegant, repeatable solutions.

• You are fluent in the language of both business value and technical implementation.

• You understand that effective operations are key to successful AI delivery.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.