Salesforce Application Support Specialist

Join LATAM's most talented team!

Who we are

We are a global IT service company based in Uruguay serving humans like humans. Our main focus is on providing staffing and delivery team services to companies seeking a strategic partner for their products and services. Our mission is to revolutionize people’s lives through work, individually improving their world and our ecosystem.

In 2019, 2020, and 2021, we received the award for being one of the best B2B development companies in Latin America by Clutch, and we are ranked number 10 on the list of companies in Argentina by The Manifest. We are also verified as a service provider in Latin America by the Inter-American Development Bank (BID), and we are partners with CUTI.

We value people that are collaborative, curious, results-driven, and take ownership. We embrace people that want to be themselves, have daily flexibility, grow, learn, and make a difference wherever the opportunity presents itself.

Right now we are looking for an Salesforce Application Support Specialist to join our team!

About your role

As an Application Support Specialist (Salesforce), you will be a key member of the Managed Services team, responsible for providing expert-level support to our customers using our Salesforce-based product. You will work closely with clients to troubleshoot, resolve issues, and optimize the performance of our application on the Salesforce platform, ensuring a seamless and high-quality experience.

Essential Duties Responsibilities:

• Maintain a deep knowledge of our Salesforce-based application, including configurations, integrations, and customizations, to support clients effectively.
• Diagnose, prioritize, and resolve technical problems, ensuring minimal disruption to the customer’s operations.
• Gather customer requirements and design high-quality solutions in Salesforce (custom objects, fields, workflows, and processes).
• Manage Salesforce users, profiles, roles, and permissions.
• Generate and analyze simple and complex Salesforce reports.
• Perform testing of system enhancements within test environments and other QA tasks.
• Collaborate with engineering teams to resolve escalated issues in a timely manner.
• Provide ongoing customer training and support, creating knowledge base articles and user guides as needed.
• Monitor application and Salesforce platform performance, proactively identifying and resolving potential issues.
• Identify customer issue trends and provide feedback to the product team for future enhancements.
• Ensure support tickets are handled within agreed Service Level Agreements (SLAs).
• Collaborate with the Customer Success team to maximize platform usage and benefits for clients.

Qualifications:

• Bachelor’s degree, Associate’s degree, or equivalent experience.
• 1-3 years of professional work experience.
• Strong knowledge of Salesforce, including Lightning Experience, configuration, and administration.
• Salesforce certifications such as Administrator or Advanced Administrator (preferred).
• Proficiency in troubleshooting Salesforce-related issues, including basic knowledge of Apex, Visualforce, Flows, and integrations.
• Customer-first mindset with excellent problem-solving skills.
• Proficiency in MS Excel, Google Apps, and other business applications; ability to learn new systems quickly.
• Excellent communication and interpersonal skills.
• Basic knowledge of the software development lifecycle (SDLC) and agile methodologies (preferred).
• Experience with Salesforce managed services or product support (preferred).
• Advanced level in English.

Fair decisions, free of bias:

We guarantee a recruitment process based on skills, qualifications, and working experience. All candidates will be evaluated considering what they can do, avoiding bias, prejudices, and every type of discrimination.

What we offer:

• Competitive salaries throughout LATAM (USD).
• Possibility of working 100% remote from anywhere in LATAM.
• Opportunity to join a new team with exciting challenges and growth prospects.

👨‍💻 Apply and start now!