Business Process Engineer (Banking/Insurance)

Accelerate Your Career

At Monocle, we believe work is more than a job. It is a chance to make a difference in the world of finance. An opportunity to fulfil your potential. To make friendships with ambitious, positive, likeminded people. To gain invaluable industry experience and learn critical skills that will make you a highly sought-after management consultant.

Monocle is a people-centric, independent consulting firm, specialising in banking and insurance. We understand that our greatest asset is our people and because of this, we do things a bit differently.

Monocle's Employee Value Proposition:

Monocle embraces an ongoing and active approach to amplifying the talents of our people, empowering them to unlock their full potential and feel fulfilled in their careers. Our vibrant culture thrives through our shared growth mindset, collaboration, support, and social connection, fostering a space where everyone can flourish. We are committed to continuous learning and provide ongoing technical training, industry certification support, and personal development opportunities through mentorship and executive engagement. Ultimately, we strive to create an environment that nurtures ambition, supports well-being, embraces diversity, upholds integrity, and inspires individuals to make a positive and lasting impact on the world around us.

Monocle offers:

• Unlimitedtraininganddevelopment - Investment in our peoples development is at the heart of Monocles company ethos. That is why we prioritise the upskilling of every employee.
• Unparalleledgrowthandexposure- Monocle is uniquely positioned in the market to undertake projects across a wide spectrum of critical and exciting areas of the financial services industry. Our consultants deliver mission critical projects at the most prestigious banks and insurers in Johannesburg, Cape Town, London and Amsterdam.
• Uniqueandvibrantcompanyculture - At Monocle, we believe friends work better together than colleagues. We love nothing more than partaking in a wide variety of activities through our company sponsored clubs.
• Ultra-competitive compensation - At Monocle, we want the best talent to join our team, so we understand that those individuals need to be recognised and rewarded for their true value.

Monocle is seeking experienced Process Engineers with strong financial services backgrounds to join our growing consulting practice. The successful candidates will be responsible for analysing, designing, optimising, and documenting end-to-end business processes across banks and financial institutions.

As a Process Engineer, you will support the delivery of large-scale transformation programmes, ensuring processes are efficient, well-controlled, compliant, and aligned with strategic objectives. You will work closely with business, operations, IT, and risk stakeholders to drive operational excellence and sustainable change.

Key responsibilities will include:

Process Analysis & Design

• Map and analyse current-state processes, workflows, and systems across business units.
• Identify inefficiencies, bottlenecks, and control gaps.
• Develop detailed process maps, SOPs, RACI charts, and related documentation.

Regulatory & Compliance Alignment

• Align processes with data governance, risk, and control frameworks (RCSA, risk/control matrices).

Engagement & Change Enablement

• Collaborate with stakeholders across business, operations, IT, and risk.
• Facilitate workshops, interviews, and requirements gathering sessions with SMEs.
• Define and track KPIs to measure process performance and effectiveness.

Technology & Tools

• Leverage leading process modelling and mining tools (Visio, Bizagi, Signavio, ARIS, Lucidchart, Celonis).

Qualifications and experience:

• Bachelors degree in Business, Finance, Engineering, or related field (postgraduate advantageous).
• 3+ years' experience in process engineering, business analysis, or operational improvement, within financial services.
• Strong understanding of banking or insurance processes, products, and regulatory environment.
• Proven track record of delivering end-to-end process improvement projects.
• Hands-on experience with process modelling tools (Visio, ARIS, Bizagi, Signavio, Lucidchart).
• Familiarity with automation and digital transformation initiatives (RPA, workflow tools).
• Exposure to data management, process governance, and risk frameworks is beneficial but not required.

Additionally,thefollowingwouldbeadvantageous:

• Lean Six Sigma Green Belt / Black Belt.
• BPM certifications (e.g., ABPMP CBPP, OCEB 2).
• Agile/Scrum certifications (PSM, SAFe, etc.).
• Financial risk/regulatory certifications (FRM, CFA, PRM).

The ideal Monocle Consultant also:

• Has an enquiring mind and is eager to learn and improve their professional skillset.
• Is able to work in a dynamic environment where one day never looks like another.
• Is enthusiastic in their approach to their work.
• Regards themselves as a high performer.
• Is an excellent communicator with exceptional verbal and written communication skills.
• Works well under pressure to meet client objectives.
• Is sociable and enjoys interacting with others, both at work and at social events.
• Works well independently and in a team.
• Shares Monocles values.

Recruitment Process:

During the interview process, you will meet with different Monocle representatives including both People and Culture representatives and company executives and demonstrate your cognitive abilities in various assessments. A critical aspect of the interview process will be determining whether Monocle will be a good fit for you and your career aspirations, so please come prepared with any questions you may have.

If you have a passion for finance and problem-solving, a relevant qualification, and think you have what it takes to join a team of your smartest and most driven peers, start your Monocle journey today!