United States onlyThe Monad Foundation is a team of dedicated ecosystem and community builders who are on a mission to massively grow the impact of decentralized tech. We believe that the Monad blockchain--the performant and parallel EVM Layer 1--will help decentralized apps eat the world.
Monad Foundation is seeking a customer service-oriented, security-minded IT Manager to take ownership of IT systems across a globally distributed, Mac-based team. This is a hands-on role, based in the New York office from Monday-Friday, with a focus on device management, endpoint security, tooling provisioning, and technical employee support. You’ll work across teams, solve problems quickly, and help build a secure, scalable IT environment that keeps our team productive and protected.
What You Will Do
Helpdesk & User Support
Provide first- and second-line IT support to employees across a global, distributed team.
Manage and troubleshoot hardware, software, and network issues (Mac, SaaS tools such as Google Workspace, 1Password, Slack, printers, VPN, etc.).
Endpoint Administration and Access Control
Manage the MDM (Jamf) platform—device provisioning, policy configuration, compliance workflows, and automation.
Assist with deploying and monitoring security tools such as EDR, antivirus, disk encryption, patching, and access control.
Assist with compliance-related IT activities (device status, encryption, access control).
Onboarding, Offboarding, and Device Lifecycle
Own the end-to-end process for employee devices—including provisioning, shipping, MDM setup, maintenance, returns, and secure decommissioning.
Continuously improve and document onboarding/offboarding processes for consistency and security.
Office IT Infrastructure
Maintain Meraki networking, office wireless, Zoom Rooms, and A/V systems.
Documentation & Asset Management
Maintain IT documentation, inventory, and asset management, ensuring they are accurate and accessible.
Contribute to IT automation and process improvements where appropriate.
Who You Are
7+ years of hands-on IT support or systems admin experience, ideally in a high-growth, globally distributed company
Deep experience with macOS, Jamf, EDR, and general IT/Security services
Strong understanding of security practices and tools (e.g. EDR, A/V, encryption, MFA, best practices)
Experience managing common SaaS tools (Google Workspace, Slack, 1Password, etc.) and access provisioning
Strong communicator, able to support non-technical users and collaborate cross-functionally
Experience partnering cross-functionally with departments (e.g. Engineering, Operations) on IT workflows and issue resolution
Comfort working in ambiguity and solving problems without a playbook
Strong interest in or familiarity with crypto, Web3, or decentralized tech
Starting base salary: $160,000
Why Work with Us
Challenging problems. You’ll work on extremely challenging problems with massive impact.
Huge opportunity. The Ethereum Virtual Machine (EVM) standard is ubiquitous, but existing EVM-compatible chains are slow and bandwidth-constrained. Monad’s core innovations offer developers the best of both worlds (portability and performance) and are a game-changer for mass user adoption in crypto.
The right team. You’ll be part of an exceptional and highly-motivated team
Culture. We’re a lean team working together to achieve very ambitious goals. We are united in our culture of collaboration, low ego, and high-quality output. As an early member of our team, you’ll help continue to shape our culture.
Salary and Benefits
Benefits for full-time employees may include medical, dental, and vision insurance (100% coverage for employees); generous paid time off; paid parental leave; and 10 company-observed holidays.
