Care Navigation Program Manager

Responsibilities include, but are not limited to

• Provide telephonic care navigation services, including screening, navigation, and care management support to individuals receiving services through the New York Social Care Network (SCN)
• Complete care navigation activities within SCN technology platforms, including Unite Us and other designated systems
• Document all care navigation activities accurately and timely within the client record
• Create and maintain clinical SOPs and workflows that are evidence-based and meet standard of care
• Allocate care navigation resources based on client needs and acuity/tier level
• Implement and manage time-based billing workflows and documentation processes
• Collaborate within an interdisciplinary team to deliver high-quality, person-centered care navigation services in partnership with:
• Nutritional Counseling Team
• Intake Team
• Health Care Partners
• Implementation Team
• Billing Team
• Supervise and provide oversight to a team of frontline, non-licensed care navigators.
• Assign and monitor daily and weekly work activities for team members
• Ensure care navigation services meet professional standards, organizational policies, and industry best practices
• Support staff development and maintain professional expertise through continuing education, professional publications, networking, and participation in relevant professional organizations

Required Skills and Experience

• Master's degree in Social Work
• Active, unrestricted licensure as a Licensed Clinical Social Worker (LCSW), Licensed Independent Social Worker (LISW), Licensed Mental Health Counselor (LMHC) or equivalent independent clinical social work license in the applicable state of residence
• Minimum of two (2) years of experience in care management, care coordination, managed care, or a related healthcare setting
• Experience working with individuals experiencing food insecurity, substance use disorders, behavioral health needs, homelessness, and/or transition from incarceration or institutional settings
• Experience building processes, workflows, or programs
• Prior supervisory or team leadership experience. Particularly, leading through change or ambiguity
• Ability to both capture and analyze data
• Excellent written, verbal, and interpersonal communication skills
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Proficiency with Microsoft Excel and other standard office technology platforms
• Exceptional attention to detail and ability to prioritize competing tasks and projects effectively
• Ability to work independently with minimal supervision while exercising sound professional judgment
• Ability to routinely use standard office equipment and technology, including laptop computers and smartphones

Preferred Skills and Experience

• Training or certification in Trauma-Informed Care, Motivational Interviewing, and/or Crisis De-escalation techniques
• Previous experience providing telephonic screenings, care navigation, and care management services

Physical Requirements

Repetitive motions that include the wrists, hands and/or fingers
Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus