On this project, ModSquad's Shared Team provides customer support via phone, ticket and chat for numerous industries, using workflows that are well-scripted and easy to follow.
Project Hours:24/7
Hourly Rate:To be discussed in the interview phase
Commitment:20 hours per week, at least one weekend shift required90 days (as needed)
Language:English
What We Are Looking For:
- Well organized and able to multitask
- Must have a PC with a working headset and a quiet place to take calls.
- No Apple devices can be used
- Must have an extensive resource site to research issues and possibly provide minor troubleshooting
- Must be able to follow workflows and scripts
What's In It For You:
- The potential to work with some of the coolest clients around the world like Spotify, VSCO, Vimeo and Tourism Ireland!
- Flexible self-scheduling
- Access to "Hot Gigs" postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate - Discussed during your first interview
- Paid orientation
Workspace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on phone
Please note: A Chromebook is not sufficient for ModSquad projects.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.