United States onlyIn this project, mods will be answering inbound calls, returning voicemails, and handling online complaints in regard to temporary vacation lodging while following queue-specific scripts.
Hourly Rate:To be discussed in the interview phase
Project Hours (All times Pacific):Monday: 7 am - 5 pmTuesday/Wednesday: 7 am - 8 pmThursday: 7 pm - 12 am Friday: 12 am - 12 am Saturday: 12 am - 12 amSunday: 23 am - 5 pm
Commitment:10 hours per week60 days (as needed)
Language:English and Spanish (bilingual)
What We Are Looking For:
- Professional English proficiency, Spanish is a second language
- Professional demeanor
- Customer service-minded
- Good de-escalation skills
- Quiet place to receive phone calls
- Previous phone experience (preferred)
WorkSpace Requirements:
- Dedicated laptop or desktop computer with Windows 10 or above
- Quality headset
- Quiet workspace to take calls
- Willingness to install MSQ security software and 2FA app on the phone
What’s In It For You:
- The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps!
- Flexible self-scheduling
- Access to ‘Hot Gigs’ postings exclusive to the Mod Network
- Work from home
- Competitive hourly rate - Discussed during your first interview
- Paid orientation
Please note: A Chromebook is not sufficient for ModSquad projects.
ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.
***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process
Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.
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