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Mitek SystemsMS

Technical Support Engineer

Mitek Systems is a global leader in digital identity verification and mobile image processing software, utilizing AI to help businesses prevent fraud and streamline customer onboarding.

Mitek Systems

Employee count: 501-1000

Salary: 65k-75k USD

United States only

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Mitek is seeking a Technical Support Engineer to join the Global Customer Support team, taking on a consultative approach with specific strategic accounts and helping facilitate and guide the resolution of questions and issues for our identity verification solutions and check deposit solutions.

Requirements

  • Lead client support and technical issue resolution for assigned strategic customers
  • Act as representative when end users reach out and need guidance
  • Monitor support metrics and provide monthly reports
  • Act as reliable resource when client admins need help with incidents and complex queries
  • Extensively research customer issues and create documentation
  • Provide on-demand technical guidance and troubleshooting
  • Serve as subject matter expert (SME) for Mitek's products
  • Communicate regularly with cross-functional team members
  • Demonstrate behaviors consistent with the company's vision, mission, and values

Benefits

  • Competitive salary range
  • Relocation assistance is not mentioned

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 65k-75k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Mitek Systems

Learn more about Mitek Systems and their company culture.

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Mitek Systems is a global leader in digital identity verification, mobile capture, and fraud management solutions. Our customers, which include financial institutions, fintech companies, marketplaces, and other businesses operating in highly regulated industries, face the ongoing challenge of balancing seamless customer experiences with robust security and fraud prevention. This is precisely why we develop and provide patented solutions and intuitive technologies that bridge the physical and digital worlds. We specialize in identity verification, authentication, biometrics, image capture, and fraud detection. Our products are designed to ensure swift and secure customer onboarding, instant identity verification, and a strong defense against rising threats like check fraud and sophisticated AI-enabled fraud tactics, including deepfakes.

Our advanced identity verification technologies and global platform make digital access faster and more secure than ever, offering companies new levels of control, ease of deployment, and operational efficiency while protecting the entire customer journey. Trusted by 99% of U.S. banks for mobile check deposits and over 7,900 organizations worldwide, Mitek helps companies reduce risk, meet stringent regulatory requirements such as KYC (Know Your Customer) and AML (Anti-Money Laundering), and enhance the digital user experience. Our proprietary mobile deposit and SaaS identity verification software technologies leverage artificial intelligence, including computer vision and machine learning, to enable consumers to safely and securely transact online using their mobile or desktop devices. We are committed to advancing the industry through continuous innovation, fostering a culture that welcomes fresh perspectives and creativity to develop the next generation of identity verification and fraud prevention solutions. Our success is a direct result of our customers' success, and we strive to provide excellence without exception, delivering unparalleled trust and safety in everyday digital experiences.

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Mitek Systems

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Mitek Systems hiring Technical Support Engineer • Remote (Work from Home) | Himalayas