IVR Application Architect

The IVR Application Architect is a senior technical role, responsible for defining, designing, and guiding the evolution of IVR applications that support large-scale voice contact center environments. The role works closely with IVR Engineers, Product Owners, Project Managers, and cross-functional teams to ensure IVR solutions are scalable, reliable, and aligned with both business and technical requirements.

This position combines architecture ownership with hands-on development and technical leadership. The Architect contributes directly to implementation while setting design standards, guiding best practices, and ensuring consistency across IVR solutions. The role has a direct impact on customer experience by shaping how calls are handled, routed, and optimized across platforms.

Responsibilities:

• Collaborate with Product Owners to define, clarify, and refine technical and non-functional requirements
• Design end-to-end IVR application architectures with a focus on scalability, performance, and reliability
• Define architectural patterns and technical standards for IVR applications within the team
• Lead technical design activities and provide guidance to IVR Engineers and developers
• Perform hands-on development and code reviews to ensure architectural integrity and quality
• Ensure correct application of Object-Oriented Design, Object-Oriented Programming, and design patterns
• Oversee integration of IVR applications with web services and internal systems
• Coordinate with the Project Manager to support planning, estimation, and on-time delivery
• Identify technical risks, performance bottlenecks, and improvement opportunities in IVR solutions
• Support troubleshooting of complex production issues related to IVR and speech technologies

• Proficient in IVR Application Architecture
• Strong background in IVR and web application development
• 5+ years of J2EE or .NET development experience
• Strong knowledge of Object-Oriented Design, Object-Oriented Programming, and design patterns
• 3+ years of hands-on IVR development experience
• Solid expertise in speech and IVR standards, including VoiceXML, SRGS, MRCP, and CCXML
• Experience designing scalable, stateful IVR applications
• Proven ability to provide technical leadership and mentor developers
• Strong communication skills, with the ability to explain technical decisions to non-technical stakeholders

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ForeverRemote work culture: make the most of the flexibility that comes with remote work.
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world.