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MiratechMI

AWS Connect Developer (IBM ODM)

Miratech is a global IT services and consulting company that supports digital transformation for large enterprises and startups, focusing on customer experience and software engineering.

Miratech

Employee count: 501-1000

India only

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Miratech is seeking an Amazon Connect Engineer with strong expertise in AWS services and hands-on experience implementing Amazon Connect solutions. The ideal candidate will also have solid experience with IBM ODM and backend development using Node.js or Python.

Requirements

  • Design, configure, and implement Amazon Connect contact center solutions.
  • Build and maintain Contact Flows, routing logic, and Lambda-based backend logic.
  • Optimize call flow performance, routing strategies, and customer experience.
  • Monitor, troubleshoot, and improve contact center metrics and system reliability.
  • Develop, implement, and maintain business rules and decision logic using IBM ODM.
  • Collaborate with business teams to model, validate, and test decision tables and rule flows.
  • Integrate ODM decision services with AWS workflows and backend systems.
  • Manage the complete ODM lifecycle including rule authoring, execution, deployment, and governance.
  • Ensure accuracy, consistency, and performance of rule execution in production environments.

Benefits

  • Culture of Relentless Performance
  • Competitive Pay and Benefits
  • Work From Anywhere Culture
  • Growth Mindset
  • Global Impact
  • Welcoming Multicultural Environment
  • Social Sustainability Values

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

India +/- 0 hours

About Miratech

Learn more about Miratech and their company culture.

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At Miratech, our core mission is to empower visionaries to change the world. We are a global IT services and consulting company dedicated to bridging the gap between global enterprise innovation and start-up agility. For over three decades, we have been at the forefront of supporting digital transformation for some of the largest enterprises on the planet. Our approach involves partnering with a diverse range of organizations, from large corporations to nimble startups. This allows us to remain at the cutting edge of technological advancements and to develop solutions that genuinely enhance our clients' businesses. Our culture is built upon the principle of 'Relentless Performance.' This commitment to excellence is reflected in our track record, with over 99% of Miratech's engagements since our inception in 1989 meeting or exceeding scope, schedule, and budget objectives. We believe in fostering a work environment where our team members can thrive and contribute to impactful projects that shape the future of various industries.

Our values are deeply embedded in everything we do. We strive for versatility, encouraging our teams to embrace new challenges and continuously expand their skill sets. This adaptability ensures we are prepared for the evolving demands of the technology landscape. Earning trust through reliability is paramount; we take ownership, honor our commitments, and consistently go above and beyond to achieve our clients' goals. Miratech operates across five continents and in numerous countries, with a dedicated team of nearly 1000 professionals. We are proud of our consistent growth and the recognition we've received from industry bodies like the International Association of Outsourcing Professionals® (IAOP®), which has included us in The Global Outsourcing 100® list for ten consecutive years. We are more than just a technology provider; we are a partner in innovation, committed to helping our clients navigate the complexities of the digital world and achieve their strategic objectives. Our expertise spans Customer Experience (CX) consulting, software engineering, and managed IT services, ensuring comprehensive support for our clients' transformative journeys.

Employee benefits

Learn about the employee benefits and perks provided at Miratech.

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Language courses

Company-sponsored language courses.

Health insurance

Comprehensive health insurance package.

Work From Anywhere Culture

Flexibility that comes with remote work.

Company social events

Regular team-building company social events.

View Miratech's employee benefits
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Miratech

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