Miratech is seeking an Amazon Connect Engineer with strong expertise in AWS services and hands-on experience implementing Amazon Connect solutions. The ideal candidate will also have solid experience with IBM ODM and backend development using Node.js or Python.
Requirements
- Design, configure, and implement Amazon Connect contact center solutions.
- Build and maintain Contact Flows, routing logic, and Lambda-based backend logic.
- Optimize call flow performance, routing strategies, and customer experience.
- Monitor, troubleshoot, and improve contact center metrics and system reliability.
- Develop, implement, and maintain business rules and decision logic using IBM ODM.
- Collaborate with business teams to model, validate, and test decision tables and rule flows.
- Integrate ODM decision services with AWS workflows and backend systems.
- Manage the complete ODM lifecycle including rule authoring, execution, deployment, and governance.
- Ensure accuracy, consistency, and performance of rule execution in production environments.
Benefits
- Culture of Relentless Performance
- Competitive Pay and Benefits
- Work From Anywhere Culture
- Growth Mindset
- Global Impact
- Welcoming Multicultural Environment
- Social Sustainability Values
