United States onlyThe Trade Associate is primarily responsible for supporting and driving the scale of Minted’s Trade Programs for fundraising, photographers, and wedding professionals by playing a critical ‘front-line’ role in managing our relationships and the administrative needs of our program members to deliver a best-in-class customer service experience. The successful candidate will be efficient and solutions-oriented, and have excellent relationship management skills.
Anticipated Start Date: 7/2/2024
We’re open to hiring in either San Francisco or remote. This role will report to the Marketing Manager.
As part of our recruitment process, we want to ensure the security and legitimacy of all communication channels. Therefore, please be advised that all official correspondences from our team will be sent from email addresses ending with "@minted.com"
You Will:
- Onboard new program members – ensure efficient and accurate account sign-up and send welcome materials; vet new program applicants for alignment with respective program terms and with the Minted’s brand; vet new NPO fundraising program applicants to ensure compliance with 501(c)(3) regulations provided by the IRS.
- Act as a main point of contact for the Customer Service and Concierge teams supporting Trade. Answer questions, provide additional training and information as needed, and meet regularly with the Support Team Leads to give feedback and ensure the team is operating efficiently and accurately.
- Act as an ambassador for the Minted brand, providing best-in-class support to our trade communities. This includes addressing their questions in a timely and courteous manner and proactively resolving issues.
- Work with the Finance team to handle all donation and commission payment procedures.
- Conduct proactive outreach, resolve issues with orders and payments and address general inquiries and requests from program members.
- Utilize organizational and prioritization skills working across a portfolio of clients and support long-term relationship build.
- Execute trade marketing campaigns to grow the fundraising and photographer programs, in support of member activation and engagement goals. Support the wedding trade programs as a secondary initiative.
- Support the planning, organization, and execution of trade shows and events and attend events as needed.
- Meet deadlines in a fast-paced environment while ensuring superior quality that represents Minted’s premium brand and commitment to an outstanding customer experience.
- Raise key observations of your interactions with the communities to your team to help inform program improvements.
You Are:
- Highly effective at building business relationships, as well as representing a brand to external constituents.
- Fast learner, with ability to find creative solutions to new problems and drive to resolution self-sufficiently.
- Exceptionally analytical with the ability to slice and dice data.
- Passionate about design and style, and excited by staying on top of industry trends.
- An excellent project manager with a track record of on-time delivery and ability to manage many different projects simultaneously.
- Obsessive attention to detail, and extremely high standards for quality.
- Comfortable in an entrepreneurial environment, with its fast paced and fluid nature; comfortable delivering results with a small, lean team.
- Fanatically committed to our customers, our community of designers, and our premium brand.
- Strong sense of urgency and good judgment for when urgency is required.
- Knowledgeable and interest in the wedding industry, as well as cause marketing/charitable giving a plus.
You Have:
- Bachelor’s degree required, with 1-2 years of experience in consumer marketing.
- Verbal & written 'soft sales' communication skills.
- Experience working with various industry professionals including wedding planners, venues, portrait & event photographers and nonprofit fundraising organizers a plus.
- Proven track record in meeting goals for high growth marketing programs.
- Proficiency with Google Docs and Excel, Salesforce, and CRM platforms a plus.
- Customer service experience a plus.
- Microsoft Office, Mac or PC proficiency.
- Remote or San Francisco (SF).
The compensation range for the role applies to both employment offers and Minted employees actively working in the role. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.
Geo Base Full Salary Range 0 - Includes SF Bay Area $72,308 - 108,462 (Midpoint $90,385)Geo Base Full Salary Range 1 - All non-SF CA, DC, NY - $66,523 - 99,785 (Midpoint $85,154)Geo Base Full Salary Range 2 - Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA - $61,462 - $92,913 (Midpoint $76,827)Geo Base Full Salary Range 3 - Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI, WV, WY - $56,400 - $84,600 (Midpoint $70,500)
Benefits: Benefits will be effective the first of each month following your initial hire date. - Medical, Dental, and Vision Benefits- Employer Funded Health Savings Account- 10 Paid Holidays- Paid Time Off and Sick Leave- Paid Parental Leave- Employer Paid Wellbeing Apps (e.g. Headspace and Calm)- Monthly Gym/Wellness Reimbursement- 401(k) retirement savings plan- Employer Funded Commuter Benefits- Employee Discount- Friends and Family Discount
