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MewsME

Manager, Customer Success

Mews Systems is a cloud hospitality management system founded by former hoteliers, aiming to transform the hospitality industry with technology.

Mews

Employee count: 501-1000

FR, IE + 2 more

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Mews is seeking a Manager, Customer Success to lead and develop a team of Customer Success Managers for MM EMEA, driving customer outcomes and revenue retention/expansion/payment adoption, and ensuring excellent execution of the post-onboarding customer journey.

Requirements

  • Proven people-management experience in Customer Success/Customer Experience for SaaS
  • Strength in negotiation and managing difficult customer conversations
  • Analytical and data-driven decision-making
  • Player-coach leadership
  • Influence with impact
  • Fluency in English; additional European languages are a plus

Benefits

  • Participation in our company share program
  • Best-in-class parental leave
  • Unlimited paid holiday
  • Work from anywhere
  • Relocation options available after 1 year
  • Monthly "EDGE" time
  • Flexible, hybrid working options
  • One-off home office setup budget
  • Monthly working-from-home and healthcare allowances

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Manager

Location requirements

FranceIrelandSpainUnited Kingdom

Hiring timezones

France +/- 0 hours, and 3 other timezones

Job categories

Customer Success ManagerSr. Manager Of Customer SuccessCustomer Success JobsCustomer Success LeadCustomer Success Operations Manager

Skills

& Customer SuccessPeople ManagementSaaSNegotiationCustomer ExperienceLeadershipRevenue RetentionRevenue ExpansionOnboarding

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About Mews

Learn more about Mews and their company culture.

View company profile

Welcome to Mews! Our founder, Richard Valtr, started Mews in 2012 and was soon joined by our CEO, Matthijs Welle - both bringing the superpower of being former hoteliers. Driven by a passion for technology and service, our mission is to transform the hospitality industry with cloud solutions that make it more rewarding for everyone.

We’re building transformational technology for millions of hospitality professionals and their guests. Proudly headquartered in Amsterdam, with team members located all over the world. Our leadership team comes from a diverse background of hospitality, tech, start-ups and beyond, but what they have in common is passion, expertise, and ambition. Over 5,000 hotels are using Mews worldwide, ranging in every shape, size, and segment, from hostels to luxury hotels.

Claim this profileMews logoME

Mews

Company size

501-1000 employees

Founded in

2012

Chief executive officer

Matthijs Welle

Markets

Hospitality TechnologyCloud ComputingSaaSHotel Management SoftwareTravel and TourismProperty Management SystemsEnterprise SoftwareGuest Experience PlatformsHospitality OperationsTech Startups

Employees live in

Netherlands
View company profile

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