Customer Success Manager

As a Customer Success Manager, you will work directly with a portfolio of customers to ensure they are successfully using our products, achieving their desired return on investment, and are highly satisfied with our service. You will play a key role in minimising customer cancellations, maximising opportunities for upsell, and accurately forecasting future revenues from your allocated portfolio.

Requirements

• Develop and maintain strong relationships with customers across your portfolio
• Proactively manage high-value customer accounts
• Identify upsell opportunities and collaborate with the sales team
• Accurately forecast revenue opportunities and potential risks within your customer portfolio
• Track and monitor key customer metrics
• Act as a trusted advisor for customers

Benefits

• Competitive salary
• Performance-related pay
• Healthcare
• Pension
• Career development opportunities