Australia onlyYour career in healthcare made personal
At Medibank we’ve recently unified our health services under one brand – Amplar Health.
With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health.
The Opportunity
Are you a passionate Mental Health Professional and looking for a role that truly makes a difference, while working from home?
Join our dedicated Virtual Mental health team and help provide vital support to people experiencing a range of mental health challenges, including those with high acuity needs.
In this role, you will provide phone and web-based support, including mental health assessment and triage, risk assessment and safety planning, psychoeducation and brief interventions, referrals to appropriate mental health services, and crisis intervention.
About You
To be successful in your application for this role you will have:
Bachelors degree in Nursing, Social Work or Occupational Therapy OR a Masters/ PHD or Doctorate in Psychology (Please note that candidates with a different qualification will not be considered for this role)
Registration/Professional Membership (unrestricted AHPRA registration or AASW Membership or ability to obtain it)
Minimum 3 years' recent full-time (or equivalent) experience in acute mental health settings, such as Mental Health Triage Services, Crisis Teams, Mental Health Emergency Departments or Inpatient Units (including experience working with adult populations).
Demonstrated breadth of knowledge and experience in actively assessing, managing and supporting individuals who are currently experiencing acute, active symptoms/episodes across a range of mental health concerns including psychosis, acute suicidality, mood disorders, anxiety disorders, substance use disorders.
Knowledge of common private and public referral and treatment pathways within a stepped model of care provision.
Computer competency and fluency - Ability to manage multiple computer systems, talk and type with speed of 50WPM and familiarity with Microsoft Office tools
Flexibility - Willingness to adapt current clinical skills to new models of intervention as required by individual programs.
Training and start dates
Comprehensive 2 week full-time paid virtual training (9.00 am to 5.00 pm VIC/NSW time) with a start dates on the 22nd June and 13th July 2026. (Please note you must be available to complete the full training to be considered for this role)
After training you will receive ongoing support from our experienced team of Senior Clinicians and Operation Leads who will guide you in your journey with us.
Hours and FTE
We offer part-time (minimum of 22.5 hrs per week) to full-time (37.5 hrs) contracts, working shifts between 9.00 am to 10.00 pm NSW local time, Monday to Friday. No overnights or weekends required (though overnight and weekend shifts may be available, once experienced in the role). Please note, you must be available to work either Monday and/or Friday with some evening availability.
This role will be offered as a fixed term contract until 26th February 2027, with a possibility of extension.
Work from home requirements
A private home office or room with closed door that has modem access to connect an ethernet cable.
You need fast reliable internet (ADSL/ADSL2 and Satellite not accepted) with a minimum of 50 Mbps download and 20 Mbps upload speeds.
Be rewarded
Our 2030 vision is to be the healthiest workplace in Australia – so we embrace a healthier way of working by providing you with flexibility in how, when and where you conduct your work.
Join an impressive clinical community – with over 1000 healthcare professionals at Amplar Health- including many other mental health professionals
Feel Good Health Hub – a digital platform for your mobile that gives you access to a range of clinical health and wellbeing services at your fingertips – the ease in booking appointments with trusted professionals such as a health & wellbeing check in
Learn more about Amplar Health at https://amplarhealth.com.au
Be Yourself. Belong Here
We’re committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole self—because your unique voice is what makes us stronger.
We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.
Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.
If you need adjustments or alternative formats at any stage of the recruitment or employment journey, we’re here to help. You can let us know directly in the application form, or if you’d prefer to discuss before applying, please reach out to us careers@medibank.com.au or (03) 8622 5666. Learn more about our commitments and employee stories at https://careers.medibank.com.au/diversity-inclusion/(please copy and paste the URL onto your browser)
Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence.
Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work
