Community Manager

About the Role

We're looking for a Community Manager to join Media.Monks’ Audience Engagement team. As a Community Manager in Audience Engagement, you will manage owned posts across Twitter, Instagram, Facebook, YouTube, and other social platforms for a series of major brands. Along with owned posts, you will identify organic opportunities to engage with on these channels. You will report to the Associate Director, Audience Engagement or their designees, and work in conjunction with the rest of the Audience Engagement team.

We’re looking for someone who is passionate about the internet and has a deep knowledge of digital trends. You should be able to jump on daily culture and entertainment conversations and identify moments everyone will be talking about.

The ideal candidate will have an original voice and sense of style in their writing and must be able to distill language and information into clear, concise, and appealing copy that fits a respective brand's voice and tone.

Responsibilities:

• Monitoring posts across all social platforms and identifying engagement opportunities.
• Writing copy for text, image, and video content.
• Flagging and escalating comments, replies, or mentions that fall outside of brand guidelines.
• Social listening and finding proactive engagement opportunities from users mentioning the brand.
• Offering suggestions and direction based on social listening and proactive engagements.
• Participating in team brainstorming meetings and fostering idea generation.
• Work on content calendars and make them come true, including the timely publishing of social media posts.
• Coordinate with Marketing, PR, and Communications teams to ensure brand consistency.
• Work closely with data strategists to provide monthly and quarterly reports and optimization opportunities.
• Work collaboratively with social strategy, account management, and creatives to ensure social media channels are on brand at all times.
• Stay up-to-date with digital technology trends.
• Analyze the daily social conversation both in general and around the brand.

About You

The essentials:

• Minimum 5+ years of professional experience writing for social media, digital video, email, and blog posts.
• Social media, copywriting, and/or general writing experience.
• Knowledge of social media audiences and communication styles on each platform, specifically YouTube and TikTok.
• A deep understanding of social video content and online creators.
• Quick decision-making skills and ability to work well on deadline.
• A collaborative approach but able to jump on important tasks as necessary.
• Proficient in Google tools including GMail and Google Workspace (Docs, Sheets, etc.).
• A team player who thrives in a fast-paced, creative, and social environment.
• Must have a valid passport.

At Media.Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

What We Offer

Benefits

• Excellent, full coverage medical, dental, and vision insurance with employer-paid HRA
• Generous PTO and 15 company-wide holidays
• 401k with company contribution
• Paid parental leave
• Work-life balance with an emphasis on personal well-being
• Career growth in a disruptor space & entrepreneurial opportunities within the Media.Monks network
• A globally diverse & inclusive culture with employee resource groups such as S4 Melanin, Pride.Monks, Cultura.Monks, and more!
• Authentic commitment to DEI efforts and sustainable growth. (Why Sir Martin Sorrell signed The Climate Pledge here!)

Media.Monks has provided a compensation range that represents its good faith estimate of what Media.Monks may pay for the position at the time of posting. Media.Monks may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on job-related factors, but not based on a candidate’s sex or any other protected status.

About Media.Monks:

Media.Monks is the purely digital operating brand of S4Capital plc that connects 8,600+ digital natives across one global team. We are united by a mission to shift industries forward and pave the path towards ambitious outcomes so our clients and our people can realize their full potential for growth. Our unified model combines solutions in media, data, social, platforms, studio, experience, brand and technology services to help our clients continuously reinvent themselves throughout increasingly rapid cycles of disruption. Our efforts to shape culture, build innovative technologies and unlock the future of growth have earned recognition from numerous esteemed panels: we maintain a constant presence on Adweek’s Fastest Growing lists (2019-22), regular recognition at Cannes Lions, inclusion in AdExchanger’s Programmatic Power Players (2020-23), the title of Webby Production Company of the Year (2021-23), a record number of FWAs, and have earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023. Together, these achievements solidify our experience in digital innovation, excellence in craft, and commitment to personal growth.

While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Media.Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website (https://media.monks.com/careers) and will never ask for payment or bank account information during the recruitment process.

• Responsible for resourcing and implementing security controls for your teams processes and systems
• Responsible that all your personnel apply information security in accordance with the established information security policy