Remote Licensed Property & Casualty Insurance Agent

Remote Licensed Property & Casualty Insurance Agent Join to apply for the Remote Licensed Property & Casualty Insurance Agent role at MCIRemote Work-at-HomeFull-TimeHourly + BonusREMOTE REPRESENTATIVE Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular RaisesNo Resume Required, Phone InterviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We are hiring licensed insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full life-cycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs.This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.Key ResponsibilitiesHandle inbound and outbound contacts in a courteous, timely, and professional mannerUtilize knowledge base and training to accurately answer customer questions and sell appropriate products and servicesListen to customers, understand their needs, and resolve customer issuesResearch systems to find missing information; coordinate with other departments to resolve issues as applicableUtilize systems and technology to complete account management tasksAccurately document and process customer orders in appropriate systemsFollow all required scripts, policies, and proceduresComply with requirements surrounding confidential information and personal informationEscalate customer issues to the appropriate staff and managerial for resolution as neededAttend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processesAdhere to all attendance and work schedule requirementsQualificationsMust be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAn aptitude for conflict resolution, problem-solving, and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused, and self-manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity prevalentExcellent interpersonal skills and the ability to build relationships with your team and customersPreferred (Not Required)One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environmentState or Federal work experienceWhat You Can Expect from MCIMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same – rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.Compensation & Benefits That Fit Your LifePaid Time Off Earn PTO and paid holidays to take the time you need.Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.Retirement Savings Secure your future with retirement savings programs, where available.Disability Insurance Short-term disability coverage is available to help protect you during unexpected challenges.Life Insurance Access life insurance options to safeguard your loved ones.Supplemental Insurance Accident and critical illness insuranceCareer Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training Learn new skills while earning a paycheck.Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.Casual Dress Code Be comfortable while you work.MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal employment opportunities.#J-18808-Ljbffr