Work at Home Contact Center Agent (Full-Time & Part-Time) (TN)

Work at Home Contact Center Agent (Full-Time & Part-Time) (TN) Join to apply for the Work at Home Contact Center Agent (Full-Time & Part-Time) (TN) role at MCIRemote Work-at-HomeFull-Time & Part-TimeHourly + BonusREMOTE REPRESENTATIVE Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular RaisesNo Resume Required, Entry-LevelMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Key Responsibilities Listen to customers, understand their needs, and resolve customer issuesUtilize systems and technology to complete account management tasksRecognize sales opportunity and apply sales skills to upgradeExplain and position the products and processes with customersAppropriately escalate customer dissatisfaction with managerial teamEnsure first call resolution through problems solving and effective call handlingQualifications Must be 18 years of age or olderHigh school diploma or equivalentExcellent organizational, written, and oral communication skillsThe ability to type swiftly and accurately (20+ words a minute)Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)Basic understanding of Windows operating systemHighly reliable with the ability to maintain regular attendance and punctualityThe ability to evaluate, troubleshoot, and follow-up on customer issuesAn aptitude for conflict resolution, problem solving and negotiationMust be customer service oriented (empathetic, responsive, patient, and conscientious)Ability to multi-task, stay focused and self manageStrong team orientation and customer focusThe ability to thrive in a fast-paced environment where change and ambiguity prevalentExcellent interpersonal skills and the ability to build relationships with your team and customersWhat You Can Expect from MCI We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoyPaid Time Off Earn PTO and paid holidays to take the time you need.Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.Retirement Savings Secure your future with retirement savings programs, where available.Disability Insurance Short-term disability coverage is available to help protect you during unexpected challenges.Life Insurance Access life insurance options to safeguard your loved ones.Supplemental Insurance Accident and critical illness insuranceCareer Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.Paid Training Learn new skills while earning a paycheck.Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.Casual Dress Code Be comfortable while you work.MCI is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating a diverse and inclusive work environment and are proud to be an equal opportunities employer.#J-18808-Ljbffr