IT Analyst/Programmer - Remote

This is a full time remote position within the United States.

The Environment/Release Management team in the EHR and Revenue Cycle Integrated Systems (ERIS) Division has an opening for an IT Analyst/Programmer. This role is responsible for executing day-to-day operations and activities of the non-production and production environments in partnership with Epic Hosting. It is also responsible for the ongoing change and release management processes and activities related to Epic, facilitating Epic Release Readiness Board (RRB) activities, and partnering with IT teams whose applications integrate with Epic. This role will also support Data Courier/Content Management administration and server in the team rotation for weekly after-hours support and 24/7 on-call support. Epic experience is preferred and Epic Data Courier Administration certification is required within 6 months of starting the new position.

Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff.
Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer.
Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment.
Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic.
Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested.
Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.
May be required to provide 24/7 on-call support.

Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.

This position will accept applications until 04/22/2024. This deadline may be extended if the necessary candidate pool is not met by this date.

Bachelor’s degree and training/experience in technical development;
OR, Associate’s degree and 5 years’ professional experience in technical development.Knowledge of system design principles, software development methodologies, and computer programming.
Ability to take responsibility and accountability for own activities.
Possesses ability to multi-task and prioritize issues appropriately.
Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams and unit.
Evidence of strong communication and organizational skills.
May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance.
Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems.
Experience working in healthcare technology.
Exposure to managing both custom developed and vendor-supplied applications.