IT Analyst/Programmer - Remote

This is a limited tenure position that has been approved for 2 years with possible extension of another year.

This is a full-time hybrid position. Work will primarily be performed remotely but will require incumbent to be on site. Therefore, the incumbent must live within a reasonable driving distance of a Mayo Clinic location including Phoenix, Arizona; Jacksonville, Florida; or Rochester, Minnesota.

The Enterprise Interface Services Unit is looking for a programmer analyst to help support integration platform comprising of IIB (IBM Integration Bus) and Cloverleaf interface engine. . The incumbent will be responsible for providing backend system support, system monitoring, applying security patches, applying quarterly updates. Knowledge and experience with unix/Linux operating system and scripting language is preferred.

Provides IT support for vended and custom applications, including resolving highly complex issues, and assists with data security, redundancy, and support in collaboration with more senior technical staff. Conducts root-cause analysis by researching hardware environment and software application and system problems, works with colleagues and customers to resolve issues, documents resolution, and communicates resolution with customer. Regularly reviews applications and makes modifications and/or updates of a single system application or basic software and their associated hardware at multiple Mayo Clinic sites to ensure currency and functionality within the established environment. Contributes to the design, development, implementation, and maintenance of custom system software, and/or the installation and maintenance of purchased systems software, as well as the configuration and support of hardware systems across Mayo Clinic. Produces and maintains documentation such as systems requirements, designs, resource inventories and plans as requested. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership. May be required to provide 24/7 on-call support.

Bachelor’s degree and training/experience in technical development; OR, Associate’s degree and 5 years’ professional experience in technical development.

Knowledge of system design principles, software development methodologies, and computer programming. Ability to take responsibility and accountability for own activities. Possesses ability to multi-task and prioritize issues appropriately. Aids in the evaluation of alternative approaches and may help in presenting recommendations to teams and unit. Evidence of strong communication and organizational skills. May interface with vendor support service groups or other external support teams to ensure proper escalation during outages or periods of degraded system performance. Acts as a liaison to Mayo departments and vendors to adequately support the division's computing systems. Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications.

Preferred Qualifications

• Java or similar programming language
• Knowledge and experience with unix/Linux operating system and scripting language is preferred.

Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program.

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.