Data Center Engineer

Company:

Description:

Data Center Engineer

We are seeking a Data Center Engineer to join our team at Marsh. This role will be based in Mexico City. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Data Center Engineer at Marsh, you will enhance operational efficiency by improving processes and collaborating with cross-functional teams, all while providing essential server support and managing project-related changes.

We will count on you to:

• Provide continuous management reporting on the status of issues and resolutions.
• Develop and identify opportunities to improve processes and controls.
• Review and report on incident trending and top incidents for remediation.
• Communicate effectively with diverse audiences both orally and in writing.
• Monitor compliance with service management SLAs and provisioning SLAs.

What you need to have:

• Bachelor's degree in computer science or related field from an accredited college/university or equivalent combination of education, training, and experience.
• 5+ years of hands-on experience in a technical infrastructure operations/Cloud environment.
• 3-5 years of prior supervisory experience in a large cloud operations environment.
• Strong leadership abilities and team management skills.
• In-depth knowledge of ticketing systems and monitoring.
• Advanced Level of English is a Must

What makes you stand out:

• Certification in ITIL preferred.
• Experience with Change Control Ticketing and Incident Reporting.
• Demonstrated ability to manage in a large global company and/or complex IT environment

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.