Marsh McLennan hiring Claims Handler (hybrid working/global broker/non-call centre based) • Remote (Work from Home) | Himalayas
Marsh McLennanMM

Claims Handler (hybrid working/global broker/non-call centre based)

Marsh McLennan is a premier professional services firm specializing in risk, strategy, and human capital, helping businesses thrive in an evolving global environment.

Marsh McLennan

Employee count: 5000+

United Kingdom only

Company:

Marsh

Description:

We are seeking a number of talented individuals to join our claims teams in Norwich. These will be hybrid roles, with a requirement of working at least three days a week in the office.

Full training and support will be provided, so if you are someone who thrives on delivering an impeccable level of service with excellent attention to detail and strong communication skills, we would be very keen to hear from you! Whilst previous Claims/Insurance experience would be ideal, we would also be happy to consider entry-level candidates, as long as they are able to demonstrate a genuine interest in a career within Insurance.

Please note, these are not call centre roles and are technical in nature, working on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.

You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.

We will rely on you to:

  • Receive, handle and manage new claim notification, subsequent updates and collection requests.
  • Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients
  • Review and interpret policy wordings to obtain the best claims settlements for Clients
  • Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s.
  • Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

What you need to have:

  • Strong attention to detail with a methodical and conscientious approach.
  • Planning and organisational skills.
  • Quick to take on-board new information which is technical in nature.
  • Analytically minded with the ability to resolve complex queries.
  • Excellent written and verbal communication skills.
  • Good numeracy skills.
  • Able to promote continuous improvement and respond positively to change.
  • Good standard of education.

What makes you stand out:

  • Previous claims handling/insurance experience, with either an Insurer or Broker
  • For consideration for a more senior level poistion, previous training, coaching and mentoring experience together with prior experience of operating at a senior level, would be ideal.
  • CII qualifications or a willingness to study for and obtain

Why join our team:

  • We help you be your best through professional development opportunities, interesting work and supportive leaders.
  • We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
  • Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [email protected].Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

United Kingdom +/- 0 hours

About Marsh McLennan

Learn more about Marsh McLennan and their company culture.

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Marsh McLennan is the world's leading professional services firm in risk, strategy, and people. Established in 1871, it brings together the expertise from four global businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. The firm plays a vital role in advising clients on how to navigate complex challenges across varied landscapes.

With a workforce of over 85,000 colleagues operating in 130 countries, Marsh McLennan utilizes its substantial resources to deliver innovative solutions tailored to specific client needs. The company is dedicated to building confidence in its clients through comprehensive risk management, strategic consulting, and workforce solutions, fostering both success and resilience in the organizations it serves.

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